Sitel

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338 Employee Reviews (View Most Recent)

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1 person found this helpful  

A pass through company.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Las Vegas, NV
Current Employee - Customer Service Representative in Las Vegas, NV

Pros

Good if your in school and have to work they are good with working on schedules.

Cons

Pay is horrible at start even with worse with time.

Advice to ManagementAdvice

Pay people what there time is worth and you will get better results.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other reviews for Sitel

  1. 2 people found this helpful  

    Its okay nut can be a lot better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Agent  in  Augusta, GA
    Current Employee - Technical Support Agent in Augusta, GA

    Pros

    I enjoy my co-workers and some of the management staff
    Okay benefits

    Cons

    We are the lowest paying call center in my city
    Raises have been frozen
    Too many non working computers
    Too many non knowledgeable supervisors
    Hate attendance policy---still get an occurrence if you have a valid doctor's note, went to the ER, had an accident, etc
    Very shady, 2 faced and unprofessional upper mgmt
    Does not apply a firm policy for everyone; policies differ based on individuals

    Advice to ManagementAdvice

    Shift bids should be every 6 months
    Supervisors, mentors and sup desks employees should be trained more and there selection should be more in depth and detailed

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Not the Best

    Former Employee - Customer Service Representative  in  Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA

    Pros

    Easy to get into, nice coworkers

    Cons

    Hated being on the phone all the time with angry customers

    Advice to ManagementAdvice

    Don't base success on customer reviews

There are newer employer reviews for Sitel.

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