Sitel
2.7 of 5 264 reviews
www.sitel.com Nashville, TN 5000+ Employees

264 Employee Reviews (View Most Recent)

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  • Disapproves of CEO

4 people found this helpful  

Interesting

Customer Service Representative (Current Employee)
Augusta, GA

I have been working at Sitel full-time for more than 3 years

ProsGreat co-workers, management works with school schedules...sometimes.

ConsDepending on the campaign your on your experience will vary, working for a cell phone company it was horrible, desk sharing, management not being knowledgeable on anything pertaining to the campaign, if you ask a question their response is "well you've been on the phone longer than i've been a supervisor so you should know how to find the answer", and we are severely understaffed, and it's blatantly obvious by the amount of calls are in waiting (over 200/day) on a 10 hour shift. Not worth the poor pay rate in which I'm currently capped off from.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

For the most part it was a good company, lots of opportunity to advance if your coming right out of school.

Coach (Former Employee)
Lake City, FL

I worked at Sitel full-time for more than 5 years


Pros: Opportunity to grow, great training, client discounts Cons: Payscale is pretty low for having to deal with sometime… Advice to Senior Management: Pay your new hires based on experience! Yes, I would recommend this company to a friend More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

It's not for everyone

Customer Service Representative (Current Employee)
Las Cruces, NM

I have been working at Sitel full-time for more than 3 years


Pros: Benefits Promote from within Outstanding Training (Paid) Client Discounts Overtime and stipend pay opportunities Bonuses Cons: Low Base Pay Frequent interactions with angry customers Some team leaders don't… Advice to Senior Management: Take feedback from your employees more seriously Coach your Team Leads Pay as much… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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