Sitel

  www.sitel.com
  www.sitel.com
There are newer employer reviews for Sitel

4 people found this helpful  

Interesting

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Augusta, GA
Current Employee - Customer Service Representative in Augusta, GA

I have been working at Sitel full-time (more than 3 years)

Pros

Great co-workers, management works with school schedules...sometimes.

Cons

Depending on the campaign your on your experience will vary, working for a cell phone company it was horrible, desk sharing, management not being knowledgeable on anything pertaining to the campaign, if you ask a question their response is "well you've been on the phone longer than i've been a supervisor so you should know how to find the answer", and we are severely understaffed, and it's blatantly obvious by the amount of calls are in waiting (over 200/day) on a 10 hour shift. Not worth the poor pay rate in which I'm currently capped off from.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

389 Other Employee Reviews for Sitel (View Most Recent)

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  1.  

    For the most part it was a good company, lots of opportunity to advance if your coming right out of school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coach in Lake City, FL
    Former Employee - Coach in Lake City, FL

    I worked at Sitel full-time (more than 5 years)

    Pros

    Opportunity to grow, great training, client discounts

    Cons

    Payscale is pretty low for having to deal with sometime upset customers,

    Advice to ManagementAdvice

    Pay your new hires based on experience!

    Recommends
    No opinion of CEO
  2. 2 people found this helpful  

    It's not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Las Cruces, NM
    Current Employee - Customer Service Representative in Las Cruces, NM

    I have been working at Sitel full-time (more than 3 years)

    Pros

    Benefits
    Promote from within
    Outstanding Training (Paid)
    Client Discounts
    Overtime and stipend pay opportunities
    Bonuses

    Cons

    Low Base Pay
    Frequent interactions with angry customers
    Some team leaders don't coach you (Fix it or you will be written up mentality)
    Favoritism

    Advice to ManagementAdvice

    Take feedback from your employees more seriously
    Coach your Team Leads
    Pay as much attention to your employees as you do to the numbers
    Be consistent with policies

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Sitel

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