Sitel

www.sitel.com
There are newer employer reviews for Sitel

3 people found this helpful  

Its okay nut can be a lot better

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Technical Support Agent in Augusta, GA
Current Employee - Technical Support Agent in Augusta, GA

I have been working at Sitel full-time (more than 3 years)

Pros

I enjoy my co-workers and some of the management staff
Okay benefits

Cons

We are the lowest paying call center in my city
Raises have been frozen
Too many non working computers
Too many non knowledgeable supervisors
Hate attendance policy---still get an occurrence if you have a valid doctor's note, went to the ER, had an accident, etc
Very shady, 2 faced and unprofessional upper mgmt
Does not apply a firm policy for everyone; policies differ based on individuals

Advice to ManagementAdvice

Shift bids should be every 6 months
Supervisors, mentors and sup desks employees should be trained more and there selection should be more in depth and detailed

Doesn't Recommend
Negative Outlook
No opinion of CEO

414 Other Employee Reviews for Sitel (View Most Recent)

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  1. 1 person found this helpful  

    Nice benefits, but could be better. easy work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support for Diect TV in Lake City, FL
    Current Employee - Tech Support for Diect TV in Lake City, FL

    I have been working at Sitel full-time (less than a year)

    Pros

    Nice benefits, but could be better. easy work. indoors. easy dress codes. nice atmosphere.

    Cons

    should be more caring to military. just able to go do training. no benefits for it. not room for advancement because of being gone for training.

    Advice to ManagementAdvice

    should be more caring to military. just able to go do training. no benefits for it. not room for advancement because of being gone for training.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advisor in Norman, OK
    Former Employee - Advisor in Norman, OK

    I worked at Sitel full-time (more than a year)

    Pros

    worked with you if you needed an adjustment in your schedule

    Cons

    shady, wouldnt tell there employees anything, won't let you cancel insurance since you cant afford it, very very awful company to work for. And even worse if your laid off very shady about their practices.

    Advice to ManagementAdvice

    Everything you do now do differently

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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