Sitel

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338 Employee Reviews (View Most Recent)

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2 people found this helpful  

Easy job for high school and college kids....

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  San Angelo, TX
Former Employee - Customer Service Representative in San Angelo, TX

Pros

anyone can get hired on the spot, a monkey could do the job, you can miss SOOOO many days with out getting fired, you can make a lot of decent friends there.

Cons

the pay is low, everything is scripted to point that you feel like an automated system or robot, the managerial staff if immature, lazy, and discriminatory, the office politics is ridiculous here. you will be micromanaged to death.

Advice to ManagementAdvice

pay people better and you won't have so much attrition, promote people that are qualified and experienced (not just the people you like to small talk with) and don't take away peoples coloring books, crossword puzzles, sudoku, etc... unless they aren't performing correctly. I saw so many people whose performance drop, or they quit when the policy against all of the things that people did to keep their mind off the fact that they couldn't stand repeating themselves over and over and over away.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other reviews for Sitel

  1. 4 people found this helpful  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Augusta, GA
    Current Employee - Customer Service Representative in Augusta, GA

    Pros

    Great co-workers, management works with school schedules...sometimes.

    Cons

    Depending on the campaign your on your experience will vary, working for a cell phone company it was horrible, desk sharing, management not being knowledgeable on anything pertaining to the campaign, if you ask a question their response is "well you've been on the phone longer than i've been a supervisor so you should know how to find the answer", and we are severely understaffed, and it's blatantly obvious by the amount of calls are in waiting (over 200/day) on a 10 hour shift. Not worth the poor pay rate in which I'm currently capped off from.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    For the most part it was a good company, lots of opportunity to advance if your coming right out of school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coach  in  Lake City, FL
    Former Employee - Coach in Lake City, FL

    Pros

    Opportunity to grow, great training, client discounts

    Cons

    Payscale is pretty low for having to deal with sometime upset customers,

    Advice to ManagementAdvice

    Pay your new hires based on experience!

    Recommends
    No opinion of CEO
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