There are newer employer reviews for Sitel
There are newer employer reviews for Sitel

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Helpful (3)

Stay Far away unless you only need a job for 2 months.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Coach in Corning, NY
Former Employee - Coach in Corning, NY

I worked at Sitel full-time (More than a year)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Just about the only perk of this job is that it is indoors.

Cons

You are treated like a slave. No matter how hard you work it is never enough and there is always more to do than you can possibly get done. I would work 18 hour days because I was salaried and I still had things left to do when I finally left for the night. The only way to get ahead in this company is to kiss the as of the people in charge. When you do that your workload decreases and all of a sudden you are considered a "good" employee. If you just try to keep your head down and do your job then you will fail and everyone will talk about you behind your back.

Advice to Management

Stop treating people like they are expendable and maybe they will do a better job for you

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  1. Helpful (3)

    A sweat shop where they own you

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at Sitel part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    No pros I can think of

    Cons

    Mandatory overtime even when you have another job. Constantly changing bonus plan, starting from high, now no bonuses. Freeze pay rate, no performance raises after 2 years. People have been at same rate of pay if they work 5 years. Worried too much about handle time and after call work than doing what is right for customer.

    Advice to Management

    Get new upper management.


  2. Helpful (1)

    For the most part it was a good company, lots of opportunity to advance if your coming right out of school.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coach in Lake City, FL
    Former Employee - Coach in Lake City, FL

    I worked at Sitel full-time (More than 5 years)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Opportunity to grow, great training, client discounts

    Cons

    Payscale is pretty low for having to deal with sometime upset customers,

    Advice to Management

    Pay your new hires based on experience!


There are newer employer reviews for Sitel
There are newer employer reviews for Sitel

See Most Recent

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