Sitel

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338 Employee Reviews (View Most Recent)

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Good work experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Augusta, GA
Current Employee - Customer Service Representative in Augusta, GA

Pros

Learning new products and assisting customers

Cons

not always having necessary tools to perform tasks

Recommends
Neutral Outlook
No opinion of CEO

Other reviews for Sitel

  1.  

    I enjoyed my job, but some of the employees were rude.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Oak Ridge, TN
    Current Employee - Customer Service Representative in Oak Ridge, TN

    Pros

    Pay is decent
    Job is fun and easy
    Fast paced environment

    Cons

    Building is nasty
    People are rude in office
    You can get rude customers sometimes

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Not very family friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative  in  Oak Ridge, TN
    Former Employee - Call Center Representative in Oak Ridge, TN

    Pros

    Good pay, steady hours, inbound calling, friendly employees

    Cons

    "Better than you" management, very strict on attendance, even with doctors or other notation. During the first week of training, my then 11 month old son had to be taken to the ER my boyfriend (not his father) because he was not keeping any fluids or anything down and kept vomitting, when I told the superiors and tried to leave to get to the hospital I was told I could go but there would be no guarantee I would have a job to come back to. I had sinuitis and bronchitis at the same time, could barely see, kept coughing and sneezing, was put on liquid pain killers and antibiotics by my doctor and told to stay home for at least 48 hours, had left 1/2 way through shift at work, and even with doctor's note was told i had to come in or I would lose my job. Also was having some potential legal personal issues and was not given anytime to deal with them without threat of losing job, and thats when I quit.

    Advice to ManagementAdvice

    Remember, you were the little guy once!

    Recommends
    Neutral Outlook
    Approves of CEO
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