There are newer employer reviews for Sitel

You win some and you lose some

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Account Supervisor in San Angelo, TX
Current Employee - Senior Account Supervisor in San Angelo, TX

I have been working at Sitel full-time (less than a year)

Pros

Great benefits
Great coworkers
Flexible work schedule

Cons

Not enough training to do basic tasks
Pressure to meet quota ( even in a non sales position)
Will reassign you without notice ( they provide a 2 hour training for the new job that starts the next day)

Advice to ManagementAdvice

Reevaluate training material to include role play situations

Recommends
Negative Outlook
No opinion of CEO
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  1. Sitel Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Account Operations in San Angelo, TX
    Former Employee - Director of Account Operations in San Angelo, TX

    I worked at Sitel full-time (more than 5 years)

    Pros

    Good internal advancement opportunities. It's a good place to start a career and gain experience in several different skill sets

    Cons

    Certain sites can have negative work environments

    Advice to ManagementAdvice

    Cultivate the skill sets of your lower level employee’s. The future leads of the company are probably on the phones today.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. Must be sales-driven

    Former Employee - Customer Service in Asheville, NC
    Former Employee - Customer Service in Asheville, NC

    I worked at Sitel full-time (less than a year)

    Pros

    They're often willing to work around busy schedules and in most cases offer full-time hours, but that's about it.

    Cons

    An emphasis is definitely placed on sales performance, sometimes at the expense of customer service.

There are newer employer reviews for Sitel

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