There are newer employer reviews for Sitel

 

Lots of opportunity to learn the business but don't stay.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Property/Casualty Agent for USAA Subcontracted  in  Oak Ridge, TN
Former Employee - Property/Casualty Agent for USAA Subcontracted in Oak Ridge, TN

I worked at Sitel full-time for less than a year

Pros

Plenty of training to get you licensed in P&C. Plenty of chance to meet like-minded people interested in learning valuable skills.

Cons

Continual limitations on what can be done with the training. Originally was trained for certain portions and then later was told that wasn't allowed to do those things.

Advice to ManagementAdvice

Decide on what was allowed to be done and what wasn't. Don't change in mid-process.

Doesn't Recommend
Neutral Outlook
Approves of CEO

346 Other Employee Reviews for Sitel (View Most Recent)

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  1. 1 person found this helpful  

    Training Bad, Hard to get paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Orlando, FL
    Former Employee - Technical Support in Orlando, FL

    I worked at Sitel full-time for less than a year

    Pros

    Working from home was the best part of my Sitel experience.

    Cons

    The training for technical work was much too short. Going into actual production, most of us on the team felt totally unprepared. It's mostly learn as you, which is very hard on customers.
    My reason for leaving was one that I've never encountered in my entire working career. I simply was paid after I was in production. When I didn't receive my pay, I was told by HR that I would get a Visa Prepaid Card, which I believe is completely illegal.
    The company is not solvent, and can't afford to pay. I would stay far, far away.

    Advice to ManagementAdvice

    Just care about employees, and respond to their issues.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    You win some and you lose some

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Supervisor  in  San Angelo, TX
    Current Employee - Senior Account Supervisor in San Angelo, TX

    I have been working at Sitel full-time for less than a year

    Pros

    Great benefits
    Great coworkers
    Flexible work schedule

    Cons

    Not enough training to do basic tasks
    Pressure to meet quota ( even in a non sales position)
    Will reassign you without notice ( they provide a 2 hour training for the new job that starts the next day)

    Advice to ManagementAdvice

    Reevaluate training material to include role play situations

    Recommends
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Sitel

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