Sitel

  www.sitel.com
  www.sitel.com
There are newer employer reviews for Sitel

3 people found this helpful  

Sitel has vision, but lacks implementation/trust in employees

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Coach in Augusta, GA
Current Employee - Coach in Augusta, GA

I have been working at Sitel full-time (more than 3 years)

Pros

I've learned A LOT from working at Sitel. They provided me the opportunity to move up from taking phone calls to being a manager. And the people I work with each day are amazing people. We all have fun. The opportunity for moving up is definitely there, and the call center environment is definitely fast paced! Sitel pays well for my position, and they also give me plenty of vacation time. Benefits are decent. Allowed me to go to the Dr. for 1st time since turning 18..didn't have healthcare before working at Sitel.

Cons

The journey/process to promotion is very difficult. Took 3 tries to be accepted into the Coach role. My very first application was simply lost altogether. The equipment that we have to work with leaves much to be desired. Each representative used to have their own headset, but now headsets are locked down to the computer desks. Desks are shared, and most of the time they are filthy. The entire building is due for a remodel or overhaul. Hiring practices are questionable, as we mostly get people who don't seem to want to work for anything. Taking the calls can be frustrating, but it's not an overly difficult job to do. Our client rarely listens to any feedback from those of us who are out on the call floor day-in & day-out servicing their project. Furthermore, there is little-to-no wiggle-room when it comes to our after-call surveys. Countless times, I've witnessed a survey that was mixed up, messed up, or just blatantly not valid, but the client makes us eat those surveys, and it messes up people's quality scores. As other reviews here have noted, the quality scores are primarily what determine your ranking in the shift bid. Don't be ranked too low, or you'll be stuck on an overnight shift with split days off =/.

Advice to ManagementAdvice

There are many upper management issues at play here. No one ever seems to be on the same page, and I've routinely gotten different information from different people. Furthermore, the company owes me back-pay due to a reporting issue when it comes to up-training. Several gaps allowed for this issue, and I missed out 3 months of a salary increase that I should have received. Also, If I was promoted to the Coach/Manager role close to a year ago, why have I still never received an offer letter stating my position? Strange, especially considering that I've brought up this issue several times, to several different people in upper management.

Recommends
Neutral Outlook
Disapproves of CEO

391 Other Employee Reviews for Sitel (View Most Recent)

Sort: Rating Date
  1.  

    I wouldn't let my dog work at Sitel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Computer Services in Glasgow, KY
    Current Employee - Computer Services in Glasgow, KY

    I have been working at Sitel full-time (less than an year)

    Pros

    It is not as trashy a job as working in a factory. That's pretty much all the cons.

    Cons

    A lot of the people working there are trashy. They belch, fart, stink, etc. and they don't care who hears, sees or smells. I have worked there 7 months now and have gotten sick 3 times because people there don't cover their mouths when they cough or sneeze. I have seen many of them use the bathroom and then not wash their hands afterwards. They'll go right out onto the floor and touch the computers.
         I have a medical condition in which I need a reserved seat. My sign has been taken 3-4 times and my coach does nothing about it and poo-poos the whole issue.
         At night and in the morning, it can take me 10-15 minutes for me to get a floor walker to come and help me with my issue. Sometimes we can do what they call VTO, which is where we can go home early if we're not busy. The floor walkers make sure their friends go home first and then anybody else. I got to go home early once time....10 minutes before I was supposed to go home anyway.
        They expect people to volunteer for overtime and other things, but no one does it expect the newbies because they don't know better. How management doesn't appreciate the volunteers, and when I did a schedule change once, it caused problems for me at home, and it took them over a month to get it straightened out to the way it was.
          My coach and I are supposed to have a One on One every Tuesday. I haven't had one of those in over a month. (Not that I care. I can't stand my Coach.)
                 Working at Sitel is a joke and I can't wait until I find something better.

    Advice to ManagementAdvice

    Get better, or more, floor walkers. Crack down on reserved seat signs being taken. Make sure the coaches do their jobs. (Mine is very lazy.) Make it worth our while to volunteer for things. We need more than a can of soda for two hours of overtime. Get rid of the Coaches who are dead weight. If you keep treating the employees like this, sometime or another no one will want to work there, and the Geek Squad/BBY image will be worse than it already is.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    The worst company I ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel full-time (more than an year)

    Pros

    Employee benefits were satifactory and you receive an annual raise.

    Cons

    Everything besides the benefits were lacking.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Sitel

Work at Sitel? Share Your Experiences

Sitel

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.