Sitel
2.7 of 5 266 reviews
www.sitel.com Nashville, TN 5000+ Employees

266 Employee Reviews (View Most Recent)

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Training Sub-par...

Technical Support (Former Employee)

I worked at Sitel full-time for less than a year

ProsProvided equipment, fun atmosphere, decent pay scale, room to advance

ConsSub-par training made it difficult to work efficiently

Yes, I would recommend this company to a friend

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2 people found this helpful  

Plenty of opportunities to move up! Great company to work for. .50 raise within first 3 months, free DirecTV

Customer Service Representative (Former Employee)
Las Cruces, NM

I worked at Sitel full-time for less than a year


Pros: Opportunities for advancement, just have to hang in there and continue doing the work.… Cons: Lots of angry customers, so you have to have a ton of patience and be able to stay… Advice to Senior Management: You guys do a great job of trying to motivate… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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2 people found this helpful  

Sitel has vision, but lacks implementation/trust in employees

Coach (Current Employee)
Augusta, GA

I have been working at Sitel full-time for more than 3 years


Pros: I've learned A LOT from working at Sitel. They provided me the opportunity to move up from taking phone calls to being a manager. And… Cons: The journey/process to promotion is very difficult. Took 3 tries to be accepted into the Coach role. My very first application was simply lost altogether.… Advice to Senior Management: There are many upper management issues at play here. No one ever seems to be on the same page, and I've routinely gotten different information… Yes, I would recommend this company to a friend More

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