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Helpful (3)

Last Stop Before "the Third World"

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Oak Ridge, TN
Former Employee - Customer Service Representative in Oak Ridge, TN

I worked at Sitel full-time (More than 5 years)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

They pay slightly north of minimum wage, they do direct deposit, and they offer some sort of health insurance with a payout cap, or they did... They will force you to work overtime as their demand requires. Some people like that, because it's a chance to put a few extra dollars in the purse.

Cons

Be prepared to have no life of your own once you enter through these gates. This is outsourced work which Sitel obtains by promising their client companies the moon at cutthroat rates. A bad economy is great for business, so there are always plenty of desperate people lining up for their chance at this sad gig. If you pass their gauntlet of tests, you get to put on your work straitjacket and have at it. You work over VPN connections to the clients' corporate intranets, when the connections work. Otherwise, you must sound confident and professional while making excuses for why you can't do anything right now to help your caller. By the time you've lasted a year and have a weeks' vacation due, you'll see what a hardship the company considers it to be if you actually want to take a week off. The Oak Ridge site has physically deteriorated to almost a shocking point since it was built in 2000. And they still use the same PC's. The corporate intranet is a haphazard wasteland which it is clear no one regularly maintains. Advancement is possible, but it means giving up your life to work around the clock 24/7/365, for a small salary, even on their campaigns that have limited hours because the demands on managers ("coaches") are even worse in terms of voluminous expectations than those on their hourly employees. But it's the only escape from constantly answering phone calls if you work there. Otherwise, you walk a cyber-precipice, discovering which links work and which ones you are blocked from using on your PC interface, when anything works at all. Being forced to work overtime as their demand requires has a flip side, namely, when call volume dips, they will send you home early without pay for the rest of that day.

Advice to Management

Please, go out of business.

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