22 Employee Reviews (View Most Recent)

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Poorly managed by highly unqalified/unsuitable managers

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee  in  Dublin, Dublin (Ireland)
Former Employee - Anonymous Employee in Dublin, Dublin (Ireland)

I worked at Sitel UK

Pros

You get paid for working?

Cons

There appear to be no proper procedure in place for career development.

Advice to ManagementAdvice

There appear to be no proper procedure in place for career development. Time to work on one.

Doesn't Recommend

Other Reviews for Sitel UK

  1. 1 person found this helpful  

    An enjoyable experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Technical Support  in  Exeter, England (UK)
    Former Employee - Technical Support in Exeter, England (UK)

    I worked at Sitel UK

    Pros

    The firm held a meritocracy with regards to promotion. As long as you can get your foot in the door and are prepared to work hard you will succeed.

    Cons

    I believe that hot desks are always a pain. Not having a space of your own can lead to hygiene issues.

    Advice to ManagementAdvice

    I think the place could benefit from Increased training for the employees and other desk staff. It would also be helpful if the employer could offer fair holiday arrangement around xmas time.

    Recommends
  2. 2 people found this helpful  

    Being the no1 site cannot save you from being made redundant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Dirt  in  Derby, England (UK)
    Former Employee - Dirt in Derby, England (UK)

    I worked at Sitel UK

    Pros

    none i can think of right now. but i will give it a go. If you are on the dole and need a job to tie you over for the short term than this could be okay but if you have aspirations for a career than look elsewhere as will not be going anywhere with this company as they are just too dynamic for their own good. Higher management look after them selves and friends and the rest of us have to fend for ourselves. You could be the best agent in the world but you will still not be able to progress

    Cons

    Many and there is no job security as they say one thing and do another. The downsides are many u don't have a social life as you always thinking about work. The shifts and hours you work will change randomly and frequently to suit the business but when these changes don't work we go back to other patterns and shifts. management blame everyone but themselves even though they are in the driving seat. If you get done for speeding the policeman does not give the the points and fine to the passengers does he? So why do the agents suffer for management failures.

    Advice to ManagementAdvice

    Get your act together. Play fairly. Respect the staff. Treat others as you would to be treated yourself. use common sense.

    Doesn't Recommend
    Disapproves of CEO
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