Siwel Consulting

  www.siwel.com
  www.siwel.com
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Siwel Consulting fosters frustration through ineffective micromanagement.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Enterprise Software Analyst in New York, NY
Former Employee - Enterprise Software Analyst in New York, NY

I worked at Siwel Consulting

Pros

Most of the employees are nice. Aside from that, I honestly cannot think of any pros of working for Siwel Consulting.

Cons

Management in the group I worked in was in need of serious improvement. The extent to which they micromanage their employees is unacceptable as well.

If you are a new employee, they require emails to be reviewed and possibly rewritten by your manager prior to sending it out. The emails are generally revised into poorly written versions of the original that obscure the message, this is likely due to manager not taking the time to fully understand the issue being responded to. Some of the emails are dumbed down so far that a casual observer would likely think that the intended recipient is at a 3rd grade reading level. Some rewritten emails may even contain spelling or grammatical errors.

While they provide constructive criticism in some cases, that is often not the case. You may be criticized for working too fast, despite them not having any issue with the accuracy or quality of your work. You may also be told not to ask other employees to take a look at your work prior to reviewing it with management, when you've worked there for only a few weeks. However, these practices may simply be an attempt to discourage an employee they personally do not like.

There is also a disconnect between layers of management related to staying late. Senior management seemed to have the attitude that you should work hard enough during business hours so that there wouldn't be a need to stay late. Middle management frowned upon employees leaving on time though. This dichotomy forces employees into an uncomfortable situation when the VP asks why you are working late, instead of focusing and completing your work during the day.

They also claim there is on the job training, but the employees are so busy that they can't even train you or properly answer your questions. Then when you aren't at the level of competency that they expect, the blame is on you.

One of the most frustrating aspects of working here was management's criticism of the way an issue was handled, when they hadn't even taken the time to fully understand the issue or the solution that was being presented.

Advice to ManagementAdvice

The practices I've outlined above will eventually drive talented people out of your company. Please do not micromanage your employees, as that squelches creativity and innovative thinking. Obviously there is a need to ensure new employees are properly representing your company in their communications, but if this policy is to be enforced, it needs to be done right.

Doesn't Recommend
No opinion of CEO

10 Other Employee Reviews for Siwel Consulting (View Most Recent)

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  1.  

    Great place to get your foot in the door of the IT world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Tulsa, OK
    Current Employee - Anonymous Employee in Tulsa, OK

    I have been working at Siwel Consulting

    Pros

    Great place to start but best to see it as short term even just training for better positions. Get yo basic knowledge and some advance training in most of the common IT feilds.

    Cons

    Policies are ever increasingly anti-employee, benefits lessen by the year, insentives have been totally done away with. Middle management is easy to obtain so long as you know nothing about true management but are very friendly.

    Advice to ManagementAdvice

    Stop micromanaging and take care of what is important listen to your employees don't just ignore them and hope they go away this drives turn overs.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Negative reinforcement is the only tool management possesses

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Help Desk Analyst in Tulsa, OK
    Current Employee - Help Desk Analyst in Tulsa, OK

    I have been working at Siwel Consulting

    Pros

    if you can get through two years of work, you can add two years of helpdesk experience on your resume. The only pro of this job is resume filler.

    Cons

    minimal training in ticketing systems only. No training on actual subject.
    Health benefits have been steadily cheapened and dropped.
    Vacation has dropped from 120 hours to 80 hours, and for new hires you get 40 hours a year (basically holidays).
    Poor contract management means that for the past 14 months, every employee has been on a minimum of 1 1/2 hours of overtime a day. Sometimes more. There simply aren't enough employees to cover their promises to Verizon, the only contract Siwel has. Management's solution is to turn the center into "customer service", pay the techs customer service wages (which are lower) instead of Helpdesk wages, cut lunches, benefits, and vacation requests and rotate new employees in to fill the holes left by those that quit.

    When you can't take the constant beratement by management (you will only see them when you do something wrong) and quit, they hire someone else less qualified at a cheaper rate. This not only cheapens the end users Siwel supports, but it shortchanges the quality of service Verizon is paying them for.

    Management is SO obsessed with resultant numbers that you are simply a statistic and not a person. The bottom line is the end-of-month numbers, and if that means shorting you on your paycheck or passing complications on to you, then so be it. This has happened to many people since the Tulsa facility started about 3 years ago.

    Additionally, management does not know what many tech positions do, and simply enacts policies to blanket everyone regardless of their effectiveness. Or simply have conflicting policies. Which one will you follow? Either way, they can hold that as leverage and try to make you feel greatful that you still have a job.

    In short, the company is mismanaged into a high turnover, negative environment. Get your two years and get out, but only if you can't find IT work anywhere else in Tulsa. I say two years because you won't get any raises after that.

    Advice to ManagementAdvice

    Realize that there are people behind the numbers, and try to have a sense of empathy. Management may not work ungodly amounts of overtime, but your employees do.

    Doesn't Recommend
    No opinion of CEO
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