There are newer employer reviews for Sleep Number by Select Comfort

3 people found this helpful  

Good earning potential if you can overcome the obstacles to being successful

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate
Former Employee - Sales Associate

I worked at Sleep Number by Select Comfort full-time for less than a year

Pros

Unlike many other retail jobs, there is the opportunity to make a decent living at the company if you become proficient at the tricks of the trade. The company does make high quality products which many, and arguably most, of their customers love.

Cons

The sales process is too scripted. The company demands that you use their branded terminology when discussing the attributes of the beds and bedding items, frequently making interaction with customers awkward.

At some stores, incomplete information is provided regarding warranties and return policies, which results in upset customers who vent their fustrations online. That, in turn, makes it difficult to sell the beds to potential buyers who like to see what others have to say about a product before they purchase.

In an economy that is still struggling, Select Comfort also always seems to be looking for ways to increase prices. That obviously makes it more difficult to sell the products, which are already expensive to begin with.

The company also assumes in its training materials and videos that everyone who comes into look at their beds suffers from back pain or shoulder pain, or constantly tosses and turns at night. The reality is that many customers are just out to replace an old bed and are considering the Sleep Number beds because of good things they have heard about the beds. Too little focus is provided on how a salesperson can convince these individuals to buy a Sleep Number bed versus innerspring mattresses that sell for considerably less.

Advice to ManagementAdvice

Select Comfort needs to do a better job of taking care of their owners. They should have someone in each market who can respond to customer issues such as bad air compressors, leaking air hoses, or broken remotes as opposed to having the customer figure out what the problems are and request replacement parts which they then have to install. The bad reviews online are hurting the company's business and will continue to do so unless addressed.

Doesn't Recommend
No opinion of CEO

149 Other Employee Reviews for Sleep Number by Select Comfort (View Most Recent)

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  1. 1 person found this helpful  

    Great Job for Young People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Sleep Number by Select Comfort full-time for less than a year

    Pros

    If you don't have alot of sales exprience and they like you, they will train you.

    Cons

    Believe it or not but I have never worked in a place with so many heavy set people. The customers who buy the beds tend to be heavy and many employees are. Find a better job, the commisions are 2.5% of sales which means the opportunity is about 30-35K per year, if you can stand hanging around all day... like a car lot.

    Advice to ManagementAdvice

    Pay 3x the commision and I will stop looking for a new job.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Could have been better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort

    Pros

    Potential to make $$$ in commission with 2.5% of what you sell

    Cons

    Hourly rate is horrible even for a seasoned retail associate.Economy is bad, stocks are dropping.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Sleep Number by Select Comfort

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