There are newer employer reviews for Sleep Number by Select Comfort
There are newer employer reviews for Sleep Number by Select Comfort

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Helpful (3)

Great product, not a great company...

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sleep Professional
Former Employee - Sleep Professional

I worked at Sleep Number by Select Comfort full-time (Less than a year)

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

If you are in a great location, you have an opportunity to make decent money. They have a great training program and the job itself is enjoyable.

Cons

Upper management is way out of touch with the reality of the stores. Unrealistic sales goals and they push you to call an hound the same customers over and over until they absolutely hate you. Absolutely 0 work/life balance. You will work every weekend, guaranteed. No matter how great you do, they will only focus on the bad! Exceeded your sales goal? Not good enough because you didn't sell enough mattress pads! 100% matt pads? Still not good enough because you didn't sell 2 pillows per bed. Always something so they don't have to say "good job!"

Advice to Management

Listen to your field sales reps! They hear customer feedback on a daily basis and that information is valuable. District Managers should be held accountable. The one I had never returned calls, emails, never had answers to questions. That district was completely self sufficient except for the ridiculously high and unfairly set sales goals. I would start there, stores need support!

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  1. Helpful (1)

    Pursue a sales career here only if you don't want to think for yourself.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sleep Professional in Chicago, IL
    Former Employee - Sleep Professional in Chicago, IL

    I worked at Sleep Number by Select Comfort full-time (More than 10 years)

    Positive Outlook
    Disapproves of CEO
    Positive Outlook
    Disapproves of CEO

    Pros

    Good earning potential if you can sell and work in a high volume store. Lots of extra incentives for sales performance. Lots of training. Frequency and quality of advertising has improved greatly.

    Cons

    You can't be open, honest, candid, with management above store manager. Management style is "kindergarten teacher." Selling everything in the store ("total sleep experience") is offensive to an intelligent shopper and takes the focus off the fantastic bed. Like most retail operations, everyone is expendable.

    Advice to Management

    Re-evaluate the job descriptions of middle management in retail in light of the skills and experience the employee brings to the table. There are a lot of highly qualified people out of work. This is the time to upgrade the management ranks. The true level of employee morale in most stores is low. When the job market opens up, expect to lose a lot of people.


  2. Helpful (4)

    Great People, Great Product, Great Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Plymouth, MN
    Current Employee - Customer Service Specialist in Plymouth, MN

    I have been working at Sleep Number by Select Comfort full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The product is wonderful though high priced. The people that work here are wonderful. The culture is great and supportive. Growing company.

    Cons

    The computer systems are outdated. The website crashes and has known problems that aren't fixed. The intranet crashes. The technology is not up to par. If you want two monitors you have to bring in your own? Never heard of having to bring my own technology to a corporate position before. Lunch room has limited options that are often burned or cold. The medical plan is horrible.

    Advice to Management

    Bring technology up to par and support your employees with adequate workplace tools. Provide employees with better benefits.


There are newer employer reviews for Sleep Number by Select Comfort
There are newer employer reviews for Sleep Number by Select Comfort

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