143 Employee Reviews (View Most Recent)

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2 people found this helpful  

Great product, not a great company...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sleep Professional
Former Employee - Sleep Professional

I worked at Sleep Number by Select Comfort full-time for less than a year

Pros

If you are in a great location, you have an opportunity to make decent money. They have a great training program and the job itself is enjoyable.

Cons

Upper management is way out of touch with the reality of the stores. Unrealistic sales goals and they push you to call an hound the same customers over and over until they absolutely hate you. Absolutely 0 work/life balance. You will work every weekend, guaranteed. No matter how great you do, they will only focus on the bad! Exceeded your sales goal? Not good enough because you didn't sell enough mattress pads! 100% matt pads? Still not good enough because you didn't sell 2 pillows per bed. Always something so they don't have to say "good job!"

Advice to ManagementAdvice

Listen to your field sales reps! They hear customer feedback on a daily basis and that information is valuable. District Managers should be held accountable. The one I had never returned calls, emails, never had answers to questions. That district was completely self sufficient except for the ridiculously high and unfairly set sales goals. I would start there, stores need support!

Doesn't Recommend
No opinion of CEO

Other Reviews for Sleep Number by Select Comfort

  1. 2 people found this helpful  

    Great People, Great Product, Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist  in  Plymouth, MN
    Current Employee - Customer Service Specialist in Plymouth, MN

    I have been working at Sleep Number by Select Comfort full-time for less than a year

    Pros

    The product is wonderful though high priced. The people that work here are wonderful. The culture is great and supportive. Growing company.

    Cons

    The computer systems are outdated. The website crashes and has known problems that aren't fixed. The intranet crashes. The technology is not up to par. If you want two monitors you have to bring in your own? Never heard of having to bring my own technology to a corporate position before. Lunch room has limited options that are often burned or cold. The medical plan is horrible.

    Advice to ManagementAdvice

    Bring technology up to par and support your employees with adequate workplace tools. Provide employees with better benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    sleepnumber stores

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Saint Louis, MO
    Current Employee - Sales Representative in Saint Louis, MO

    I have been working at Sleep Number by Select Comfort full-time for more than 3 years

    Pros

    good product, lots of advertising

    Cons

    maximum pressure to meet goals. goals not chosen rationally, sometimes! good job for a couple of years, then it seems company prefers new employees, regardless of success of more tenured

    Advice to ManagementAdvice

    become more attuned to your field employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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