Sleep Number by Select Comfort

  www.sleepnumber.com
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135 Employee Reviews (View Most Recent)

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  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Approves of CEO

1 person found this helpful  

Good and Bad Are Usually Equal

Sleep Professional (Current Employee)

ProsGuaranteed Hourly and Commission (No Draw System)
Commissions can be great if your goal is not astronomical and the up system is abided by
Frequent company updates on new products
Fairly Flexible Schedule during the week but not weekends
Usually small work crew 3-4 per store
Great health benefits
Selling By Numbers does work-if you take it upon yourself to tailor it to the individual's needs.
GREAT Product. I own one and it DOES help me sleep better.
Detailed process for advancing from Sleep Associate to Professional to Expert.
Not hard to sell beds, when someone is legitimately interested!
Ability to help people sleep better.
Few returns if you sell people the mattress they NEED and can comfortably afford instead of milking customer for every dollar.

Cons***Note- I have only worked at one store, so this applies to it. I am not sure about others.***
Having to compete with your boss for sales. If SM doesn't abide by the up system policy then they can and will affect your ability to make money.
Mgrs can abuse schedules.
Pay scale for store bonuses are WAY out of whack between SMs and SPs.
PTO for SPs not fair, 1.4 hrs per week especially when there is NO sick time.
Mgr constantly wanting to "skill practice" which only purpose that serves is for them to bury your sales technique, especially if you are selling more than them.
Mgr will delegate his responsibilities to you (signage, inventories, checking shipments in), in order to sell more.
Limited Flexibility within Selling By Numbers. Can't treat customers like human beings.
Insane marketing ideas (telling people that there is a Sleep Number in their DNA)
Sales goals are inconsistent, you can sell the same amount one month but make WAY less.
No local advertising for smaller market stores. SMs and SP's have to get out and create own events, and find local radio sponsors.
Too Many Unwanted Phone Calls.
Will strip your commission in a heartbeat if you make a mistake, but will take ages if commissions need to be adjusted in your favor.
No advancement possiibilities if in a small market reigon.

Advice to Senior ManagementHave DM's review SM's scheduling practices and their commitment to the companie's written "UP" policy.
Have DMs respond to individual store managers in a timely fashion.
Increase local advertising for smaller market stores. We can't all live in cities with 1-2 mill populations.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Escape Management Hell and forget about who moved the cheese. The cheese at Smells bad and the head of the fish stinks.

    Sleep Professional (Current Employee)

    I have been working at Sleep Number by Select Comfort

    Pros: Good work life balance. Beds Sell Themselves, great product, great service after the sale. Stress Free 80% of the time. Low Return Rate. Customers like the product. The Store… Cons: Marketing changes and price changes are implemented far too often confusing sales professionals and customers. It appears that the number one downside to… Advice to Senior Management: Plan for excessive turnover once the economy turns around and good sales people leave for an environment where store managers know how to manage people.… No, I would not recommend this company to a friend More

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Perspective from lower middile management

    District Manager (Former Employee)

    I worked at Sleep Number by Select Comfort

    Pros: Performers can make decent money, good mix of development &… Cons: History if incompetent Regional Directors and higher. Can't speak for… Advice to Senior Management: Don't hold onto your bad hires/promotions for so long, just… More

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