Smith's Food & Drug

  www.smithsfoodanddrug.com
  www.smithsfoodanddrug.com
There are newer employer reviews for Smith's Food & Drug

 

Trying to be Whole Foods, Wal-Mart, and Harmons.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Barista in Salt Lake City, UT
Current Employee - Barista in Salt Lake City, UT

I have been working at Smith's Food & Drug full-time (more than 5 years)

Pros

The pay is great if you know the right people and strings to pull. Discounts on Ford, Apple, HP, Dell, and Lenovo products as well as some phone plans. Involved in community and donates to Primary Children's Hospital.

Cons

Starting pay isn't pleasant. Management gets worse the hirer you go. Greedy and sells out to any third party to save a buck. Gotten really conservative in the past 5 years(e.g. Hiring limitations on tattoos, gauged ears, and hair style/color). Employee discount is only 10% off Kroger brands and nonfoods at Marketplace locations.

Advice to ManagementAdvice

Start caring about your employees and customers again instead of aiming for 'Highly Satisfied' scores. Secret shoppers and telephone surveys provided more accurate and positive feedback than your online survey built for complaints.

Recommends
Neutral Outlook
Disapproves of CEO

60 Other Employee Reviews for Smith's Food & Drug (View Most Recent)

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  1.  

    The positive employees make this a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Produce Clerk in Kalispell, MT
    Current Employee - Produce Clerk in Kalispell, MT

    I have been working at Smith's Food & Drug full-time (more than 3 years)

    Pros

    This store likes hard workers, and values creative thinking. If you come in with the mindset of doing a good job, you'll be treated well. If you are just trying to pass the time and collect a paycheck, it will take a long time to make a decent wage. The best grocery store to work for in the area. The staff is mostly really positive, and make it a great place to work.

    Cons

    The department managers have been with the store for over 30 years, making it really hard to progress in the company. Every year they talk about how maybe they'll retire next year. Kroger has a great program to progress motivated people up the management chain, but you have to either have a bachelor's degree or a year as a department head to be considered. None of the current department heads have any interest in moving up further, thus have created quite the bottleneck.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Really Frustrated, Been with smiths 8+ years at many locations in Utah, all have been a department Manager position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Specialist in Salt Lake City, UT
    Current Employee - Human Resources Specialist in Salt Lake City, UT

    I have been working at Smith's Food & Drug full-time (more than 8 years)

    Pros

    Decent pay, shopping all around, good employees.

    Cons

    -Not enough help threw out the stores to complete tasks.

    -Stop focusing 200% on customers, you have FORGOTTEN about your employees.

    -Quit taking away all hours from employees to fill you pockets with your large bonuses.

    - Give the front end more hours!!! We have our jobs to do in the back, there isn't any time to waist by having to check half our shifts!

    - 3 store directors, +1 CSM and none of you can check? Corporate rules?

    The store has taking a direction down a bad path since Kroger took over.... They DO NOT focus on employees like they used to. No incentives to really wanna work hard....

    Advice to ManagementAdvice

    Help us"employees" out!! We are really struggling and in need of help!!

    Stores need more hours, Walmart is taking advantage of us right now, look at the man power, plus all the new things they are adding. Much better customer service, more manpower, and more checkout lanes.

    This is the general consensus of most employees, about how they feel from stores in Salt Lake all the way down to the St. George area.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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