There are newer employer reviews for Social Security Administration

 

SSA is a great place to be....IF you get the right position!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Claims Representative in Chicago, IL
Current Employee - Claims Representative in Chicago, IL

I have been working at Social Security Administration

Pros

SSA is a fantastic place to work. However, you have to be a little lucky because your management staff will make all the difference in your experience. I've been blessed to have two wonderful management teams. It is truly a blessing to go to work each day and help people and get paid nicely. I have a bachelor's degree in sociology and my salary is over $70,000 and growing each year.

Cons

The biggest downside is that some managers love to micro-manage.

Advice to ManagementAdvice

Treat your employees like adults. If your employees cringe when you walk by, you aren't doing a very good job.

Recommends
No opinion of CEO

214 Other Employee Reviews for Social Security Administration (View Most Recent)

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  1. 1 person found this helpful  

    A great job if you got in a few years ago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Service Representative in Mission Viejo, CA
    Former Employee - Service Representative in Mission Viejo, CA

    I worked at Social Security Administration

    Pros

    Very stable job, the feds aren't going out of business any time soon. Generous time off. Offer credit hours, which means for any over time you do it is vacation time..

    Cons

    They promise the world to you when you join about promotions, then you realize you work within a union and people with less skill and ambition will be promoted before you because they have been there longer. If you are expecting to an easy government job this place is not for you. Work loads are almost unmanageable, and quotas go up every year. They are only hiring 1 person to replace 3 that retire while the number of people applying for benefits is soaring.

    Advice to ManagementAdvice

    The workload would not be as onerous if they had an integrated mainframe system for working case loads. Instead there is a patchwork of programs that do not communicate with each other and there seems to be dozens of them, it is unworkable. It also would be nice for people to know that the time to be hired was 2002-2005 after that you are out of luck for promotions because you need to serve a certain amount of time before you are eligible for promotion up the paygrade scale and the wave of retirements are happening now. So if you don't have a few years under your belt you are out of luck.

    No opinion of CEO
  2.  

    Semi-Objective Look at Employment at the Social Security Administration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Management Analyst in Chicago, IL
    Current Employee - Management Analyst in Chicago, IL

    I have been working at Social Security Administration

    Pros

    SSA provides job security and opportunities for different experiences through rotations, career development programs, and short-term details. Also, the positions are graded higher when compared with similar positions in other agencies.

    Cons

    The work is so esoteric that I don't see you gaining lots of transferable skills from working there. It is almost like if you remain at Social Security too long, you are forced to become a lifer! Also, people there shuffle around in so many areas that it is hard to concentrate in a targeted career area. For example, people become managers in HR who don't have an HR background. Depending on where you work, there is a very traditional mentality that in order for you to move up, you have to have field operations experience.

    Advice to ManagementAdvice

    I think that you have to have more contemporary ideas in terms of managing talent. I think the agency is so used to people staying around (considering the average tenure of about 20 years), that they think very much inside the agency, and I think they really have to start looking outside the agency and give people the freedom to choose career options. I think it's vital to keeping people around.

    No opinion of CEO
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