Sofitel Chicago Water Tower

www.sofitel-chicago.com
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Helpful (2)

Eh, it's ok. Not fantastic, just ok.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Chicago, IL
Current Employee - Anonymous Employee in Chicago, IL
Doesn't Recommend

Pros

Benefits are pretty good. 401K is immediately vested. Free employee meals (while not always palatable) are a plus. Most of the other departments seem to have a relative handle on what they are doing.

Cons

Cafeteria food for 2nd shift is definitely worse that 1st shift (but free is free y'know). If you work in the front office forget about having time to go to meetings that could actually help you develop professionally.

Advice to Management

If you want your talent to stay with the company, make them feel like they are appreciated. This is easy to do by not being cheap on wages.

Other Employee Reviews for Sofitel Chicago Water Tower

  1. Ok company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Friendly co-workers within your department

    Cons

    No room for promotions and very strict write up policies

    Advice to Management

    none


  2. Helpful (3)

    Worst job experience I have had to date

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ambassador in Chicago, IL
    Former Employee - Ambassador in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sofitel Chicago Water Tower full-time (More than a year)

    Pros

    Beautiful hotel, great standards of service, many coworkers are nice, good benefits. The hotel is beautiful and has many international guests and the opportunity to provide a luxury experience for them. The brand has several locations in the US and is also international, giving you the possibility to transfer to other locations if that interests you. Free meal per shift in the cafeteria is always a nice addition. Although if you work in the Food and Beverage department the time of your cafeteria visit is about the time you arrive, rendering it kind of pointless.

    Cons

    Political unprofessional nonsense will meet you at every corner. Managers were carrying on "relationships" with other managers and even with subordinates. Promotion opportunities and treatment is not equal. Management will frequently harass you to make sure you uphold to every standard they have in place. Sometimes there are 25+ standards you need to meet for one interaction with a guest!! Forget to say "Bonjour"? You might get a write up. Received a write up for being one minute late! Not kidding. Micro-management environment, very little training (servers never know what the specials are, what the lunch menu even is, what the dishes are like), an HR team that is out to get you. I came in excited to work for the company, worked hard, received constant praise from guests, wanted to stay long term- left with very bad taste in my mouth.

    Advice to Management

    Get professional, experienced managers and employees that want to stay and grow with the company. Providing a memorable and wonderful experience for the guest means you need to have consistent service. New managers every 6 months makes that very difficult. If multiple employees are fired or quit and it is because of one or two managers, that needs to be addressed!! Have an exit interview. Allow easier transfer between departments.


There are newer employer reviews for Sofitel Chicago Water Tower
There are newer employer reviews for Sofitel Chicago Water Tower

See Most Recent

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