60 Employee Reviews (View Most Recent)

Sort: Rating Date

 

Good job!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Systems Administrator  in  Dallas, TX
Current Employee - Customer Systems Administrator in Dallas, TX

I have been working at SoftLayer full-time for more than 5 years

Pros

Decent benefits, and compensation package.
Holiday Pay
Shift Differential Pay
Blog Bonus Pay
Paid Time Off
Relaxed Environment
Open door policy to any manager and or executive. (They listen and respond to valid concerns)
Quick 100% vesting on employer matched 401k contributions

Cons

Too many prior managers from the planet that seem to dislike that SoftLayer was chosen as the brand to survive post merger.

Advice to ManagementAdvice

Keep doing what you're doing!

Recommends
Positive Outlook
Approves of CEO

Other Reviews for SoftLayer

  1. 1 person found this helpful  

    THIS PLACE IS A JOKE FOR A JOB!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cst  in  Houston, TX
    Former Employee - Cst in Houston, TX

    I worked at SoftLayer full-time for more than a year

    Pros

    Free snacks and casual attire

    Cons

    There are sooo many cons, I don't know where to start. The pay is very poor and they don't care about their employees enough to give a raise. Management sucks hard. This place makes you hate to come to work! This is by far the worst place I have ever worked. The customers are unhappy with the service because the service sucks, which makes them pissed at you when they call in for support. When they deploy anything new, you don't get educated on it. They tell you to read the slickly ( which is poorly written and is a bunch of outdated junk) about it and do your best to support it when it breaks and it will break. They perform calibrations of your calls and tickets and they beat you up on how you should do better. The real reason for this is when they fire you! LOL! They will use this against you if you file for unemployment, so don't make a mistake if you like this suck ass place. There are sooo many things wrong with this company. I've seen people quit the first day after training ( training is a joke and don't prepare you for whats to come).

    Advice to ManagementAdvice

    A real company needs to buy this junk of a company!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Unless you're truly desperate for money, you can do much better anywhere else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Withheld  in  Dallas, TX
    Current Employee - Withheld in Dallas, TX

    I have been working at SoftLayer full-time for more than 5 years

    Pros

    Free snacks and drinks. Casual attire (although no shorts or open-toe shoes). Coworkers are mostly good guys. Most of the supervisors are caring individuals, but this is changing as more and more move or leave the company...

    Cons

    Management is increasingly falling apart. They do not seem to understand how to run a company or to solve problems effectively. Communication is a big problem between employees and upper management. Supervisors have it rough, as certain members of management are incompetent and are unable to plan and communicate tasks in a clear and timely manner. Then, when things don't get done, it's their fault when in truth it is management's. There are many problems in the company right now and no clear game plan. The atmosphere in my department is increasingly negative. Many are eager to leave the company. Softlayer has already terminated a number of employees. Part of it is a scheme to oust the remaining Planet employees; there were dozens when the merger occurred and now, barely two years later, only a few remain. Most have either quit or gotten the boot. Softlayer may not be able to handle the mass exodus when it happens. Short staffing is common now and mandatory overtime is starting to occur (good luck fighting for your weekend when it does). Rules and rigidness have been increasing. They are cheapskates when it comes to taking care of their employees: They took away the title of 'supervisor' just so they can pay 'supervisors' the same as regular technicians. They also do not stand behind employees who make mistakes. Expect them to frequently skip standard policy and wave threats of written warnings and termination for committing one-time mistakes. I have seen or heard of several who were let go in this manner, and while some may have been warranted, not all of them were. Trust me, almost all of upper management does not care about the employees under them and will not lift a finger to help any of them. They love to make 'examples' of people. The mentality in this company is not a healthy one for employees who wish to work their way into well paying and rewarding positions. Most of the good ones have abandoned ship to work for better run companies. Don't make the mistake of signing on... unless you really have no choice.

    Advice to ManagementAdvice

    None, because as everyone who works here knows, they don't listen, nor do they care.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for SoftLayer.

Worked for SoftLayer? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.