SoftLayer

www.softlayer.com
There are newer employer reviews for SoftLayer

 

Don't Work Here

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Houston, TX
Current Employee - Anonymous Employee in Houston, TX

I have been working at SoftLayer

Pros

The pay and benefits is above average for anyone wanting to start out in an IT career.

Cons

Management has no concept of how to be a good leader. They all have a fly by the seat of the pants approach to running day to day business. Company policy changes on a daily basis. You are "expected" to put SoftLayer above family.

Advice to ManagementAdvice

Join the military and learn how to become a good leader.

Doesn't Recommend
Disapproves of CEO

66 Other Employee Reviews for SoftLayer (View Most Recent)

Sort: Rating Date
  1.  

    Great stepping stone, Communication issues lead employees to seek other opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Revenue Services (Customer Service, Accounting) in Houston, TX
    Former Employee - Revenue Services (Customer Service, Accounting) in Houston, TX

    I worked at SoftLayer

    Pros

    The Planet is a great company to work for to obtain experience with assisting customers and getting yourself trained in standard call center procedures used in most call centers (call/chat metrics, handling emails, tickets, timeliness, micromanagement). You will gain knowledge related to the web hosting industry, basic knowledge relate to credit card processing for online orders, as well as general knowledge related to web hosting services. Fair job promotions are given to individuals who excel in the processes they are trained to handle.

    Cons

    Communication issues with managements vs. non-managerial employees (technical specialists, customer service, or account representatives). Procedures are set in place to handle specific tasks however updates are not relayed properly. Evaluations are completed within a timely manner, however management will point out areas of improvement and will not proactively assist employees towards resolution. Favoritism amongst managers and specific employees; fairly high turnover rate may lead representatives to seek other job opportunities due to uneven workload. Communication to Human Resource are viewed as "complaints" which as a result will remain unresolved.

    Advice to ManagementAdvice

    Focus on improving the overall internal and external Customer Service experience within every department at The Planet/SoftLayer. Keep a closer eye on Shift supervisors and departmental managers to determine if there are unresolved interdepartmental issues. Work with your employees if there are areas of improvement in an effort to maintain a positive morale. Work towards maintaining a fair and positive work environment for all levels of management, as well as proactively resolving communication with Human Resources.

    Recommends
    Approves of CEO
  2.  

    I can hardly wait to leave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at SoftLayer

    Pros

    They provide a good and steady paycheck and I don't see any and to this because of the overall company growth.

    Cons

    There is no accountability for anyone outside of the lowest level technicians acting as first line support. They are accountable for their actions and make great scape goats for everyone else.

    Advice to ManagementAdvice

    Make an attempt to learn which middle management are trustworthy and which are just telling you what you want to hear regardless of the truth. Start actually asking Why to everything like you claim is company culture.

    Doesn't Recommend
There are newer employer reviews for SoftLayer

Work at SoftLayer? Share Your Experiences

SoftLayer

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.