There are newer employer reviews for SolarWinds

5 people found this helpful  

Can be good, but watch your back

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Product Marketing Manager in Austin, TX
Former Employee - Product Marketing Manager in Austin, TX

I worked at SolarWinds

Pros

Very good geek culture, and lots of great people to work with. This company will go places. Lots of opportunities to learn.

Cons

Very top-heavy management, and a lot of the rank and file don't think too highly of some of the VP and SVP's. When you get there, find a protector. The marketing dept experienced almost a complete turnover in 2011, this coupled with the growing pains is going to make 2012 a bumpy year, I think. They are trying to expand beyond their traditional products via acquisitions and new types of products. There will be more shakeups before they're on steady ground again.

Advice to ManagementAdvice

Try to quit the politics and power struggles, it's not doing anyone any good. Be a leader, set an example.

Doesn't Recommend
No opinion of CEO

106 Other Employee Reviews for SolarWinds (View Most Recent)

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  1. 4 people found this helpful  

    Overall company is great, but Technical Support you get no training, no help and they work you like a dog.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Support in Austin, TX
    Current Employee - Technical Support in Austin, TX

    I have been working at SolarWinds

    Pros

    Benefits like insurance and PTO are good. I was lucky to get a good work shift 7 - 4.

    Cons

    Thrown in to the job, no training, no help when you are on the phone with customer. Was told 30 cases a week was satisfactory then they expect 40 then 50...management never satisfied. No matter how many calls you take, while some are not doing as much. Support is not where you want to work.

    Advice to ManagementAdvice

    Even though you will be told in the interview you will get training, don't trust them. Since a few are leaving, Management might be getting the hint, but no training once past the initial phase will happen...no kidding.

    Doesn't Recommend
    Approves of CEO
  2. 4 people found this helpful  

    Inside Sales Rep - Make an educated decision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Inside Sale Representative - in Austin, TX
    Former Employee - Inside Sale Representative - in Austin, TX

    I worked at SolarWinds

    Pros

    Gym, Free lunch twice a week, a job in a tough economy - Looks good on resume

    Cons

    1st: From a sales standpoint a person is hired to manage an assigned territory, yet there are 5-6 other sales people on average selling into the same territory. Account ownership is determine by who opens an opportunity under the contact or account first. Thus creates false opportunities being created to protect the account with too many sales reps calling into the same database or territory. Less revenue achievement for all reps.

    2nd: Quotas are a flat rate across all territories. So a person who has New York has the same quota as a person who has Vermont. Thus results in the more Senior sales reps acquiring better territories with better leads being handed off. Results in lack of actual results that a good sales person has the same equality to achieve what another sales rep can strictly on the territory. Better territories results in increased spiffs and commissions. Quarter over quarter the larger territories achieve more while the smaller territories with the same quota achieve less than 100%.

    3rd: Management, there is a lack of performance plans and one on one meetings between employer and management. Only expectation is to close daily revenue and motto is discounts for time frames. Be persistent, but not abrasive. A sales person is required to call customers 3-5 times a week, thus creating an unprofessional harassing sales model towards customer's. Management's attitude is both harassing towards customer's and sales rep's to push their customers into getting the PO in today is standard policy.
    Opportunity for advancement in the company are few. There are no outside sales reps or sales organization. Account Executive titles are a Sales Rep II internal position that are left to create their own leads and pipeline. Advancement are typically restricted into management positions.

    If you thrive in a high pressure transactional sales environment with intense micro -management structure than this company and position is a good opportunity to gain knowledge, acquire a paycheck and work up the corporate ladder into management positions. Average total compensation achievement range from 60-70k from a 40k base (base is non-negotiable) . Average sale rep stays less than 2 years.

    Advice to ManagementAdvice

    Great leaders and companies are define by direct behavior and messaging. Contradicting messaging often results in goals that fall short of long term corporate agenda's. Be willing to accept and open minded to take feedback from employees.
    CEO's motto " Be Uncomfortable"

    Doesn't Recommend
    Approves of CEO
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