There are newer employer reviews for Southwest Airlines

6 people found this helpful

Worst Job at Southwest Airlines!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service and Support Agent in Houston, TX
Current Employee - Customer Service and Support Agent in Houston, TX

I have been working at Southwest Airlines

Pros

Flight benefits when you can use them
Employer matching on your 401k
Decent health benefits although quite expensive for a new hire

Cons

Mandatory overtime day after day
Mandatory to work on your day off
Abusive team leaders
Almost exclusive hiring of minorities instead of diversity
Monitoring guidelines are unattainable unless you are a machine
High turnover even in this economy
Lack of respect from management - agents viewed as completely replaceable
Sweatshop type mentality

Advice to ManagementAdvice

Hire humane team leaders
Treat your agent as partners not machines
Apply the Golden Rule you tout
Diversity means everyone
Toss out the sweatshop mentality

Doesn't Recommend
Disapproves of CEO
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  1. 6 people found this helpful

    Fun place to work, but management ruins the experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Southwest Airlines

    Pros

    Fun, casual atmosphere, great benefits

    Cons

    In my department employees quit without having another job because of incompetent management. Even though senior management knew this and concerns were expressed directly to them nothing was done. It is very unlikely that long time employees in management positions will be reprimanded or fired. Intelligent, driven employees leave for positions with higher pay and better growth potential while the less desirable will stay there until they retire.

    Advice to ManagementAdvice

    Instead of rewarding loyalty whether that person is a valuable asset or not, listen to employees and try to address their concerns before you lose them.

    Approves of CEO
  2. 2 people found this helpful

    Amazing place to act yourself!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Supervisor in Chicago, IL
    Current Employee - Customer Service Supervisor in Chicago, IL

    I have been working at Southwest Airlines

    Pros

    Excellent communication, great Leadership, FUN atmosphere, positive support between management and Employees, and opportunity for advancement. Culture is amazing too!!!

    Cons

    Long hours, sometimes too much overtime, hard to distinguish home from work, and irregular operations can cause too much stress on Employees.

    Advice to ManagementAdvice

    Listen more to your Employees. Hold TOWN HALLS and receive and be receptive to feedback. Allow anonymous postings on suggestions and topics. Give MORE positive feedback to Employees.

    Recommends
    Approves of CEO
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