461 Employee Reviews (View Most Recent)

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Great, then not so great.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Agent
Former Employee - Customer Service Agent

I worked at Southwest Airlines full-time for more than 8 years

Pros

Travel benefits, health insurance, pay.

Cons

Management detached from frontline employees.

Advice to ManagementAdvice

Remember where you started.

Disapproves of CEO

Other Reviews for Southwest Airlines

  1.  

    an airplane without a rudder~where are we going?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Agent
    Current Employee - Operations Agent

    I have been working at Southwest Airlines full-time for more than 5 years

    Pros

    cheap flight benefits~ but flights are always full so forget getting on~

    Cons

    company seems to lack vision. what is the future plan? no competent supervisors~ they're kind of clueless and hired off the street~ so don't expect any help when irregular ops happen.

    Advice to ManagementAdvice

    figure out ~ where the company is heading and make it happen. hire people who actually know what they're doing. back up supervisors. stop pumping sunshine up~ the culture is gone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Relaxed culture and very good atmosphere

    Cons

    Difficult to get promotions unless you know the right people

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