462 Employee Reviews (View Most Recent)

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Do well, and we'll give you more responsibilities and no additional pay!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Representative  in  San Antonio, TX
Former Employee - Customer Representative in San Antonio, TX

I worked at Southwest Airlines full-time for less than a year

Pros

Decent and inexpensive benefits (medical, health and free flights -- standby!), good camaraderie. Different events to show the company's "appreciation" of you,

Cons

Very low starting wage. Be careful of the union not protecting you for the first 7 or so months of your job. In the reservation center, if you do well, expect that you'll be asked for more responsibility but without any sort of pay increase despite dealing with pissed off customers and co-workers asking ridiculous questions despite having over 5-10+ years more tenure than yourself.

Advice to ManagementAdvice

Modernize your systems, especially the webste so that your site doesn't go down during EVERY sale. It's time to clean house of some of your more tenured employees who know less than the newbies on the floor.

Doesn't Recommend
Neutral Outlook
Approves of CEO

Other Reviews for Southwest Airlines

  1. 4 people found this helpful  

    Very project focused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Dallas, TX
    Current Employee - Senior Manager in Dallas, TX

    I have been working at Southwest Airlines full-time for more than 5 years

    Pros

    Everything you hear about Southwest is true. The people are VERY friendly, the attitudes are amazing and the benefits are better than most companies.

    Cons

    In the Technology department there is a true lack of leadership. Everything is project focused with no vision for actually building software products that last. Teams are torn down and then rebuilt for each project.

    Advice to ManagementAdvice

    Southwest Technology needs to hire real leaders that understand team building, process and vision. Stop asking your leaders to act like project managers and have your leaders lead...

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Great Company for career future!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Buyer  in  Dallas, TX
    Current Employee - Buyer in Dallas, TX

    I have been working at Southwest Airlines full-time for less than a year

    Pros

    Culture, Communication, Opportunities, Benefits, Pay are just starters. They also provide many opportunities to better yourself with their university 4 people.

    Cons

    likely have to work out of Dallas

    Recommends
    Positive Outlook
    Approves of CEO
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