There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

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Helpful (3)

If you're average, you'll do well. If you're exceptional, you'll look elsewhere

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Planner in Dallas, TX
Current Employee - Senior Planner in Dallas, TX

I have been working at Southwest Airlines full-time (More than 3 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Stable employment and you will never worry about being laid off or fired (yes, they will do everything to avoid filling out termination paperwork). Looks great on a resume and will get you in a lot of doors when you look elsewhere. You can gain experience and knowledge quickly if you have the drive and desire to better yourself from day one. Very friendly coworkers. Fun office environment and always relaxed. Casual dress code every day. Flight benefits are great if you're the kind of person who loves to travel with no guarantees.

Cons

Southwest likes to promote average employees from within instead of exceptional talent from outside, which is killing the company. Several people become silo'd in their jobs. No emphasis is placed on education and breadth of experience, rather it is based on longevity with the company. Slow career progression and extremely low pay compared to the industry average for certain skill sets. If you only want flight benefits for casual trips, look elsewhere and earn more to be able to buy a guaranteed ticket.

Advice to Management

Managers, Directors and VPs need to realize that there are several very talented employees that could easily go elsewhere. Promote those that deserve it and give out raises to those willing to take on more work instead of hiring more dead weight and not addressing the core issue of underperforming employees who should be shown the door. Look at the industry and realize every other airline is gunning for you and you have too much holding you back with underperforming employees.

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  1. Helpful (1)

    Do well, and we'll give you more responsibilities and no additional pay!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Representative in San Antonio, TX
    Former Employee - Customer Representative in San Antonio, TX

    I worked at Southwest Airlines full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Decent and inexpensive benefits (medical, health and free flights -- standby!), good camaraderie. Different events to show the company's "appreciation" of you,

    Cons

    Very low starting wage. Be careful of the union not protecting you for the first 7 or so months of your job. In the reservation center, if you do well, expect that you'll be asked for more responsibility but without any sort of pay increase despite dealing with pissed off customers and co-workers asking ridiculous questions despite having over 5-10+ years more tenure than yourself.

    Advice to Management

    Modernize your systems, especially the webste so that your site doesn't go down during EVERY sale. It's time to clean house of some of your more tenured employees who know less than the newbies on the floor.


  2. Helpful (4)

    Great company with amazing culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Coordinator in Phoenix, AZ
    Current Employee - Service Coordinator in Phoenix, AZ

    I have been working at Southwest Airlines full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Wonderful benefits, freedom to fly about the country, flexible hours, great opportunities. We work hard, and play hard...and LUV every minute!

    Cons

    Salary is not terrific, but the benefits make up for a lot

    Advice to Management

    Keep the communication flowing, clear, concise and to the point. Doing this well now but would like a little more in depth in certain areas


There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

See Most Recent

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