There are newer employer reviews for Southwest Airlines

3 people found this helpful

Good company, but not so great IT mgt

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Analyst in Dallas, TX
Former Employee - Senior Analyst in Dallas, TX

I worked at Southwest Airlines full-time (more than a year)

Pros

Great company, overall. Most people are nice and laid back. Flight benefits are a nice perk. Mostly fun atmosphere. Layoffs/cuts don't happen very often. Lots of parties. Good 401k plan.

Cons

As the company is one of the best, the IT dept and mgt at SW are hit and miss. Motivated, driven, and smart IT people will probably not last long as they will know better and get better external offers. However average and even below average non-driven employees do well at SW. IT mgt is poor to average.
Another interesting IT trait at SW is that the industry methods don't apply; it's the SW way or no way. They want to be like the industry, but aren't always willing to listen or change.
Firedrills on production outages are a constant norm. Real root cause analysis and fixes are not correctly implemented.
Lots of long time sub par employees have made it to mgt. This has negatively impacted the quality of IT services at SW.
Just like anywhere else, there's politics in IT mgt at SW.

Advice to ManagementAdvice

Try to promote industry best practices. Listen to skilled employees about how to improve processes and technical designs/implementations. IT mgt needs a little house cleaning; bring in better experienced IT mgt professionals that can deliver better results.

Recommends
Neutral Outlook
Approves of CEO
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  1. 1 person found this helpful

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 3 years)

    Pros

    Southwest is an awesome place to work. Great culture, great people, very good career opportunities.

    Cons

    Do not have any cons

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful

    The best airline out there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Las Vegas, NV
    Current Employee - Flight Attendant in Las Vegas, NV

    I have been working at Southwest Airlines full-time (more than 8 years)

    Pros

    The flexibility, stability and people rock!

    Cons

    Airtran seniority integration was a huge let-down, commuting is very stressful and the trust of senior management is at a low.

    Advice to ManagementAdvice

    Morale and trust need some work right now!

    Recommends
    Positive Outlook
    No opinion of CEO
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