There are newer employer reviews for Southwest Airlines

3 people found this helpful  

Good company, but not so great IT mgt

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Analyst in Dallas, TX
Former Employee - Senior Analyst in Dallas, TX

I worked at Southwest Airlines full-time (more than an year)

Pros

Great company, overall. Most people are nice and laid back. Flight benefits are a nice perk. Mostly fun atmosphere. Layoffs/cuts don't happen very often. Lots of parties. Good 401k plan.

Cons

As the company is one of the best, the IT dept and mgt at SW are hit and miss. Motivated, driven, and smart IT people will probably not last long as they will know better and get better external offers. However average and even below average non-driven employees do well at SW. IT mgt is poor to average.
Another interesting IT trait at SW is that the industry methods don't apply; it's the SW way or no way. They want to be like the industry, but aren't always willing to listen or change.
Firedrills on production outages are a constant norm. Real root cause analysis and fixes are not correctly implemented.
Lots of long time sub par employees have made it to mgt. This has negatively impacted the quality of IT services at SW.
Just like anywhere else, there's politics in IT mgt at SW.

Advice to ManagementAdvice

Try to promote industry best practices. Listen to skilled employees about how to improve processes and technical designs/implementations. IT mgt needs a little house cleaning; bring in better experienced IT mgt professionals that can deliver better results.

Recommends
Neutral Outlook
Approves of CEO

474 Other Employee Reviews for Southwest Airlines (View Most Recent)

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  1. 1 person found this helpful  

    If you're average, you'll do well. If you're exceptional, you'll look elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Planner in Dallas, TX
    Current Employee - Senior Planner in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 3 years)

    Pros

    Stable employment and you will never worry about being laid off or fired (yes, they will do everything to avoid filling out termination paperwork). Looks great on a resume and will get you in a lot of doors when you look elsewhere. You can gain experience and knowledge quickly if you have the drive and desire to better yourself from day one. Very friendly coworkers. Fun office environment and always relaxed. Casual dress code every day. Flight benefits are great if you're the kind of person who loves to travel with no guarantees.

    Cons

    Southwest likes to promote average employees from within instead of exceptional talent from outside, which is killing the company. Several people become silo'd in their jobs. No emphasis is placed on education and breadth of experience, rather it is based on longevity with the company. Slow career progression and extremely low pay compared to the industry average for certain skill sets. If you only want flight benefits for casual trips, look elsewhere and earn more to be able to buy a guaranteed ticket.

    Advice to ManagementAdvice

    Managers, Directors and VPs need to realize that there are several very talented employees that could easily go elsewhere. Promote those that deserve it and give out raises to those willing to take on more work instead of hiring more dead weight and not addressing the core issue of underperforming employees who should be shown the door. Look at the industry and realize every other airline is gunning for you and you have too much holding you back with underperforming employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 3 years)

    Pros

    Southwest is an awesome place to work. Great culture, great people, very good career opportunities.

    Cons

    Do not have any cons

    Recommends
    Positive Outlook
    Approves of CEO
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