There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

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Helpful (3)

Good company, but not so great IT mgt

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Senior Analyst in Dallas, TX
Former Employee - Senior Analyst in Dallas, TX

I worked at Southwest Airlines full-time (More than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Great company, overall. Most people are nice and laid back. Flight benefits are a nice perk. Mostly fun atmosphere. Layoffs/cuts don't happen very often. Lots of parties. Good 401k plan.

Cons

As the company is one of the best, the IT dept and mgt at SW are hit and miss. Motivated, driven, and smart IT people will probably not last long as they will know better and get better external offers. However average and even below average non-driven employees do well at SW. IT mgt is poor to average. Another interesting IT trait at SW is that the industry methods don't apply; it's the SW way or no way. They want to be like the industry, but aren't always willing to listen or change. Firedrills on production outages are a constant norm. Real root cause analysis and fixes are not correctly implemented. Lots of long time sub par employees have made it to mgt. This has negatively impacted the quality of IT services at SW. Just like anywhere else, there's politics in IT mgt at SW.

Advice to Management

Try to promote industry best practices. Listen to skilled employees about how to improve processes and technical designs/implementations. IT mgt needs a little house cleaning; bring in better experienced IT mgt professionals that can deliver better results.

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  1. Helpful (1)

    luv SWA

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Flight Attendant in Oakland, CA
    Former Employee - Flight Attendant in Oakland, CA

    I worked at Southwest Airlines full-time (More than 10 years)

    Approves of CEO
    Approves of CEO

    Pros

    great fun people i have spent half my life employed at swa they take good care of you i looked forward to goingto work.

    Cons

    base help hasn't been as helpfull as i had hoped


  2. Helpful (3)

    If you're average, you'll do well. If you're exceptional, you'll look elsewhere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Planner in Dallas, TX
    Current Employee - Senior Planner in Dallas, TX

    I have been working at Southwest Airlines full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Stable employment and you will never worry about being laid off or fired (yes, they will do everything to avoid filling out termination paperwork). Looks great on a resume and will get you in a lot of doors when you look elsewhere. You can gain experience and knowledge quickly if you have the drive and desire to better yourself from day one. Very friendly coworkers. Fun office environment and always relaxed. Casual dress code every day. Flight benefits are great if you're the kind of person who loves to travel with no guarantees.

    Cons

    Southwest likes to promote average employees from within instead of exceptional talent from outside, which is killing the company. Several people become silo'd in their jobs. No emphasis is placed on education and breadth of experience, rather it is based on longevity with the company. Slow career progression and extremely low pay compared to the industry average for certain skill sets. If you only want flight benefits for casual trips, look elsewhere and earn more to be able to buy a guaranteed ticket.

    Advice to Management

    Managers, Directors and VPs need to realize that there are several very talented employees that could easily go elsewhere. Promote those that deserve it and give out raises to those willing to take on more work instead of hiring more dead weight and not addressing the core issue of underperforming employees who should be shown the door. Look at the industry and realize every other airline is gunning for you and you have too much holding you back with underperforming employees.


There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

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