Southwest Airlines

www.southwest.com
There are newer employer reviews for Southwest Airlines

1 person found this helpful  

IT Help-desk

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Dallas, TX
Former Employee - Anonymous Employee in Dallas, TX

I worked at Southwest Airlines full-time (more than 5 years)

Pros

You met new people on almost every call. The team I was on dealt with employee’s only, so it was an in most cases a nice call. The company as a whole is a GREAT company to work for. But the helpdesk itself is not.

Cons

CONS, poor leadership on the Help-desk; If you’re not in there circle you won’t go far, you have to brown nose to the leadership.They have their favorites, even if their favorites don't know the JOB!!! Managers and Supervisors need to learn how to listen and communicate with the team.

Advice to ManagementAdvice

Learn how to listen and communicate with the team. STOP picking favorites!!!

Recommends
Positive Outlook
Approves of CEO

523 Other Employee Reviews for Southwest Airlines (View Most Recent)

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  1. 2 people found this helpful  

    Very pleasant experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Dallas, TX
    Current Employee - Software Engineer in Dallas, TX

    I have been working at Southwest Airlines full-time (more than a year)

    Pros

    - Good compensation.
    - Flexible hours.
    - Friendly atmosphere.

    Cons

    - Management need to improve their software development process.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Loved the company; not the salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Supervisor in Phoenix, AZ
    Current Employee - Reservations Supervisor in Phoenix, AZ

    I have been working at Southwest Airlines full-time (more than 5 years)

    Pros

    Loved the "luv", the people, the family atmosphere, the flight benefits. Received a lot of excellent training and was able to innovate without a bunch of corporate hindrances.

    Cons

    I was at poverty level even after 3 years in a management position. I think things have changed in the 13 years since I have been there, but that was one of the primary reasons I left.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Southwest Airlines

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