There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

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Helpful (3)

Southwest is my 3rd airline and has been the best airline I have worked for.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Flight Attendant in Las Vegas, NV
Current Employee - Flight Attendant in Las Vegas, NV

I have been working at Southwest Airlines full-time (More than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Very flexible schedules and good pay.

Cons

Slow seniority movement, no hiring has been announced.

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  1. Helpful (1)

    IT Help-desk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Southwest Airlines full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You met new people on almost every call. The team I was on dealt with employee’s only, so it was an in most cases a nice call. The company as a whole is a GREAT company to work for. But the helpdesk itself is not.

    Cons

    CONS, poor leadership on the Help-desk; If you’re not in there circle you won’t go far, you have to brown nose to the leadership.They have their favorites, even if their favorites don't know the JOB!!! Managers and Supervisors need to learn how to listen and communicate with the team.

    Advice to Management

    Learn how to listen and communicate with the team. STOP picking favorites!!!


  2. Coustomer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSS in San Jose, CA
    Current Employee - CSS in San Jose, CA

    I have been working at Southwest Airlines full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Really friendly culture. Many employees still understand the fundamentals of costumer and employee relations.

    Cons

    Inconsistent work rules, poor use of employee resources department, too many cooks in the kitchen when it comes to corporate managment positions. Growing too fast to maintain the culture that was instilled by the great Herb Kelleher.

    Advice to Management

    Stop worrying about wall street and get back to fundamentals. This company did not make it forty years on stock quotes.


There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

See Most Recent

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