There are newer employer reviews for Southwest Airlines

Helpful (2)

Lacking in follow through and employee accountability.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Ground Operations Supervisor in Phoenix, AZ
Former Employee - Ground Operations Supervisor in Phoenix, AZ

I worked at Southwest Airlines full-time (more than 10 years)

Recommends
Neutral Outlook
Disapproves of CEO
Recommends
Neutral Outlook
Disapproves of CEO

Pros

Great benefits, best pay in the industry after you complete the first few years of service, company culture supports using your own ideas in daily operations.

Cons

A lot of employees making WAY too much money and doing very little. The union can be a huge roadblock for management to hold employees accountable. During irregular operations, you are EXPECTED to stay VERY late or come to work on your days off. Some mid and upper managers have been promoted WAY beyond their talents and should not be in the positions of power they are in.

Advice to Management

Pay extra attention to your station leaders and how they are holding thier employees accountable for customer service issues, daily operations, baggage handling etc. There is some deception going on in certain stations and it should be looked at very closely.

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  1. Embrace the Culture, feel the LUV

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Assistant in Dallas, TX
    Current Employee - Executive Assistant in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The LUV Airline... it truly is. My experience has been all positive.
    Flight benefits
    Buddy Passes
    Legendary Culture
    Parties all year long
    Great benefits

    Cons

    Takes a long time to earn adequate vacation
    Non-reving from Dallas is tough - the Wright Amendment can't go away fast enough

  2. A fun and rewarding job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Dallas, TX
    Current Employee - Intern in Dallas, TX

    I have been working at Southwest Airlines full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Autonomy, and they give you the opportunity to stretch your abilities. Plus they have an amazing culture.

    Cons

    They are not hiring full time very often.

    Advice to Management

    Keep it up!

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