Southwest Airlines

  www.southwest.com
  www.southwest.com
There are newer employer reviews for Southwest Airlines

 

Southwest values the 'employee experience' just as much as the 'customer experience'

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Aircraft Mechanic in Dallas, TX
Current Employee - Aircraft Mechanic in Dallas, TX

I have been working at Southwest Airlines full-time (more than 5 years)

Pros

Management actually takes the time and effort to make its employee's feel like part of a big family from day one.

Cons

Sometimes I feel guilty for how much fun I have and how much food and drink I consume at official and unofficial Southwest parties.

Recommends
Positive Outlook
Approves of CEO

501 Other Employee Reviews for Southwest Airlines (View Most Recent)

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  1. 1 person found this helpful  

    Horrible, Hellish-Nightmare of an Experience with Southwest Airlines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Representative in Phoenix, AZ
    Former Employee - Customer Representative in Phoenix, AZ

    I worked at Southwest Airlines full-time (more than an year)

    Pros

    Great Health Benefits, Travel Benefits (standby only)

    Cons

    Schedule Changes monthly and is Seniority Based, Flight benefits are Standby and hard to come by. Most often you are bumped from flights if you don't travel in the AM, Management style is Micro-managing, Lots of senior employees BACK BITE, or run to management. Also, Union is of little help. Everything changes so frequently, and Company Barely train employees. When you start, you are trained over 10 percent of what you actually do, which is 90 percent of things. Management is over critical of your work. Company makes you feel they are DOING YOU A FAVOR, when they hire you because of the thousands of applicants that apply and are denied, plus the offering of possible free flights (which are STANDBY) and not guaranteed. Highly stressful environment. The ambulance always showed up weekly to wheel sick folks out of there. Company built a sick room for those sick. Most people around you were old and young sick individuals. Very mean Team leaders. Open door policy implemented, but you are MARKED if you use. Company tries too hard to PLEASE customers, which comes back to bite them. Now they change that, leading to droves of calls involving angry customers wanting free goodies, and always wanting to speak to a manager. Phone calls almost always involve a problem. When hired, company tried to ACT like everybody is so NICE and Positive. Different story when you get hired. Negative atmosphere. Horrible
    experience! Salary is very low for all the work you do. People are paid more at 7-Eleven.

    Advice to ManagementAdvice

    Change your attitude. Appreciate your workers. Actually work weekly in Customer Representative shoes to see what we go through. Stop backbiting. Accept employee feedback as a chance to improve. Increase your starting salary. Pay more for people with experience and education. Thoroughly train new employees on at least 80 percent of the job, instead of 10 percent. Survey your company on why so many employees are sick and the ambulance keep coming weekly to pick up sick folks. Stop acting like you are doing employees a favor by giving them jobs. Be more humble. Stop backbiting among employees. Make it a violation of policy.

    Doesn't Recommend
    Neutral Outlook
  2. 3 people found this helpful  

    The luv is gone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Design Specialist in Dallas, TX
    Current Employee - Design Specialist in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 5 years)

    Pros

    I cherish the wonderful friends I've made in the past. The true Southwest Airlines coworkers are the best.

    Cons

    Recently, with the AirTran merger SWA employees are being forced to follow AirTran's culture, which is based on manipulation, intimidation, and fear. AirTran employees are assigned by their boss to spy on Southwest workers as to when they arrive, leave the office, and even length of time for bathroom breaks. Scare tactics are used by the boss to make Southwest employees feel their jobs are on the line everyday. Working overtime with no compensation is not only unappreciated, but questioned by management as if the employee is to blame. In other words, management will try to fire you no matter how hard or smart you work. You can be a superstar or hero at the office, but still lose your job for taking too much EARNED vacation time. It makes no sense. As someone else has mentioned, Southwest Airlines has never had any layoffs. However, what's hidden is the many number of great workers who have been fired, forced to retire, or forced to quit.

    Advice to ManagementAdvice

    Shouldn't have merged with AirTran, but too late now anyways. But there is still time to remove them from managerial roles in which they are completely incompetent in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Southwest Airlines

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