There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

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A great company, with exceptional people.

Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

Pros

A great group of people and a well-run company that makes a great effort to take care of its employees. Excellent benefits and a generally good work environment.

Cons

The corporate culture can be a little over the top, but at least they try. Like any corporation, change takes time. Also, as a side note, some of the offices are a little rough around the edges.

Other Employee Reviews for Southwest Airlines

  1. Helpful (1)

    Horrible, Hellish-Nightmare of an Experience with Southwest Airlines

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Representative in Phoenix, AZ
    Former Employee - Customer Representative in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook

    I worked at Southwest Airlines full-time (More than a year)

    Pros

    Great Health Benefits, Travel Benefits (standby only)

    Cons

    Schedule Changes monthly and is Seniority Based, Flight benefits are Standby and hard to come by. Most often you are bumped from flights if you don't travel in the AM, Management style is Micro-managing, Lots of senior employees BACK BITE, or run to management. Also, Union is of little help. Everything changes so frequently, and Company Barely train employees. When you start, you are trained over 10 percent of what you actually do, which is 90 percent of things. Management is over critical of your work. Company makes you feel they are DOING YOU A FAVOR, when they hire you because of the thousands of applicants that apply and are denied, plus the offering of possible free flights (which are STANDBY) and not guaranteed. Highly stressful environment. The ambulance always showed up weekly to wheel sick folks out of there. Company built a sick room for those sick. Most people around you were old and young sick individuals. Very mean Team leaders. Open door policy implemented, but you are MARKED if you use. Company tries too hard to PLEASE customers, which comes back to bite them. Now they change that, leading to droves of calls involving angry customers wanting free goodies, and always wanting to speak to a manager. Phone calls almost always involve a problem. When hired, company tried to ACT like everybody is so NICE and Positive. Different story when you get hired. Negative atmosphere. Horrible experience! Salary is very low for all the work you do. People are paid more at 7-Eleven.

    Advice to Management

    Change your attitude. Appreciate your workers. Actually work weekly in Customer Representative shoes to see what we go through. Stop backbiting. Accept employee feedback as a chance to improve. Increase your starting salary. Pay more for people with experience and education. Thoroughly train new employees on at least 80 percent of the job, instead of 10 percent. Survey your company on why so many employees are sick and the ambulance keep coming weekly to pick up sick folks. Stop acting like you are doing employees a favor by giving them jobs. Be more humble. Stop backbiting among employees. Make it a violation of policy.


  2. Helpful (2)

    A great place to learn and move up.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager of Customer Service in Providence, RI
    Former Employee - Manager of Customer Service in Providence, RI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 8 years)

    Pros

    There is an excellent opportunity to move up with in the company if you are willing to move.The benefits are excellent. Southwest also provides several different training options to further your career. Their leadership development is outstanding.

    Cons

    They pay is unacceptably low. Additionally there is very little additional compensation if you are a major producer.

    Advice to Management

    N/A


There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

See Most Recent

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