462 Employee Reviews (View Most Recent)

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A great company, with exceptional people.

Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Southwest Airlines

Pros

A great group of people and a well-run company that makes a great effort to take care of its employees. Excellent benefits and a generally good work environment.

Cons

The corporate culture can be a little over the top, but at least they try. Like any corporation, change takes time. Also, as a side note, some of the offices are a little rough around the edges.

Other Reviews for Southwest Airlines

  1.  

    Southwest values the 'employee experience' just as much as the 'customer experience'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Aircraft Mechanic  in  Dallas, TX
    Current Employee - Aircraft Mechanic in Dallas, TX

    I have been working at Southwest Airlines full-time for more than 5 years

    Pros

    Management actually takes the time and effort to make its employee's feel like part of a big family from day one.

    Cons

    Sometimes I feel guilty for how much fun I have and how much food and drink I consume at official and unofficial Southwest parties.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Horrible, Hellish-Nightmare of an Experience with Southwest Airlines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Representative  in  Phoenix, AZ
    Former Employee - Customer Representative in Phoenix, AZ

    I worked at Southwest Airlines full-time for more than a year

    Pros

    Great Health Benefits, Travel Benefits (standby only)

    Cons

    Schedule Changes monthly and is Seniority Based, Flight benefits are Standby and hard to come by. Most often you are bumped from flights if you don't travel in the AM, Management style is Micro-managing, Lots of senior employees BACK BITE, or run to management. Also, Union is of little help. Everything changes so frequently, and Company Barely train employees. When you start, you are trained over 10 percent of what you actually do, which is 90 percent of things. Management is over critical of your work. Company makes you feel they are DOING YOU A FAVOR, when they hire you because of the thousands of applicants that apply and are denied, plus the offering of possible free flights (which are STANDBY) and not guaranteed. Highly stressful environment. The ambulance always showed up weekly to wheel sick folks out of there. Company built a sick room for those sick. Most people around you were old and young sick individuals. Very mean Team leaders. Open door policy implemented, but you are MARKED if you use. Company tries too hard to PLEASE customers, which comes back to bite them. Now they change that, leading to droves of calls involving angry customers wanting free goodies, and always wanting to speak to a manager. Phone calls almost always involve a problem. When hired, company tried to ACT like everybody is so NICE and Positive. Different story when you get hired. Negative atmosphere. Horrible
    experience! Salary is very low for all the work you do. People are paid more at 7-Eleven.

    Advice to ManagementAdvice

    Change your attitude. Appreciate your workers. Actually work weekly in Customer Representative shoes to see what we go through. Stop backbiting. Accept employee feedback as a chance to improve. Increase your starting salary. Pay more for people with experience and education. Thoroughly train new employees on at least 80 percent of the job, instead of 10 percent. Survey your company on why so many employees are sick and the ambulance keep coming weekly to pick up sick folks. Stop acting like you are doing employees a favor by giving them jobs. Be more humble. Stop backbiting among employees. Make it a violation of policy.

    Doesn't Recommend
    Neutral Outlook
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