There are newer employer reviews for Southwest Airlines

1 person found this helpful

A great place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Care Representative in Chicago, IL
Current Employee - Customer Care Representative in Chicago, IL

I have been working at Southwest Airlines full-time (more than 3 years)

Pros

Your co workers, southwest truly does have remarkable people who work there. Everyone in my department is like extended family.

Cons

reservations has become more about quantity vs. quality its all about how many calls you can complete and selling products to customers vs helping them with what their problem is.
Also reservations is the MOST micro managed department ever. someone is always over your shoulder babysitting you like you are a little kid.

Advice to ManagementAdvice

This is not pre school we are all capable adults who know how to do our job. Please treat me as such

Recommends
Neutral Outlook
Approves of CEO
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  1. Great Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Phoenix, AZ
    Former Employee - Customer Service Agent in Phoenix, AZ

    I worked at Southwest Airlines full-time (more than 10 years)

    Pros

    If you love to travel, wear shorts and tennis shoes and have fun while your working??? Then this might be the right company for you?! 17 year employee who met incredible people and traveled All the time!!!

    Cons

    Can be stressful and the airport never closes! May have to work major holidays.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  2. The company has changed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Relations in Dallas, TX
    Former Employee - Customer Relations in Dallas, TX

    I worked at Southwest Airlines full-time (more than 10 years)

    Pros

    Without exception, some of the best people in the airline industry.

    Cons

    If you are young, ambitious and attractive, you are 75% of the way there. Older, more experienced people are continually passed over for younger ones, no matter what department it is.

    Advice to ManagementAdvice

    Stop looking so much at metrics, and focus more on the people.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Southwest Airlines

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