There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

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Helpful (1)

Growing pains, but still overall a good place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Director in Dallas, TX
Current Employee - Director in Dallas, TX

I have been working at Southwest Airlines full-time (More than 10 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Travel benefits, mostly friendly people, employees truly care about the company and their jobs. It's very exciting to work in the airline industry. The health benefits are outstanding. The company is very generous with employees.

Cons

Too many consultants and consultant-like employees running around the place who have no clue how to run an airline. Extremely political due to hanging on to "culture" of old days and dealing with unions. Also, running a 24/7 airline operation in nearly 100 cities means anything can happen at anything (which is stressful).

Advice to Management

Flatten the organization. Get rid of strategic planning roles and start hiring or promoting Executives/VPs/Directors who can think strategically. Make educated decisions and stick with them. You can't reach consensus on everything. Stop trying to look like the best place to work and actually *be* a better place to work.

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  1. Helpful (1)

    Exactly as you read about!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager
    Former Employee - Marketing Manager

    I worked at Southwest Airlines full-time (More than 5 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Up to the early 2000s, the culture was nothing short of amazing! As Herb and Colleen transitioned away from the company, the heart and soul went with them.

    Cons

    Pay is low for comparable corporate positions

  2. Helpful (1)

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Chicago, IL
    Current Employee - Customer Care Representative in Chicago, IL

    I have been working at Southwest Airlines full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Your co workers, southwest truly does have remarkable people who work there. Everyone in my department is like extended family.

    Cons

    reservations has become more about quantity vs. quality its all about how many calls you can complete and selling products to customers vs helping them with what their problem is.
    Also reservations is the MOST micro managed department ever. someone is always over your shoulder babysitting you like you are a little kid.

    Advice to Management

    This is not pre school we are all capable adults who know how to do our job. Please treat me as such

There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

See Most Recent

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