There are newer employer reviews for Southwest Airlines

 

Great Fun

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Agent  in  Phoenix, AZ
Former Employee - Customer Service Agent in Phoenix, AZ

I worked at Southwest Airlines full-time for more than 10 years

Pros

If you love to travel, wear shorts and tennis shoes and have fun while your working??? Then this might be the right company for you?! 17 year employee who met incredible people and traveled All the time!!!

Cons

Can be stressful and the airport never closes! May have to work major holidays.

Advice to ManagementAdvice

Keep up the good work!

Recommends
Positive Outlook
Approves of CEO

449 Other Employee Reviews for Southwest Airlines (View Most Recent)

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  1. 2 people found this helpful  

    Good place to be from; different culture from days gone by

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Southwest Airlines full-time for more than 8 years

    Pros

    Casual dress code, good employee insurance, decent 401K, flexible work schedule, impressive to have on resume, good starter job for college grads.Frontline jobs (flight attendant, ground ops, reservations) offer more opportunity & consistency than most headquarters jobs. The "old-school Southwest" employees who are still there are the finest you'll find in any workforce.

    Cons

    Low salaries, heavy politics, weak leadership, inconsistent expectations, long hours for Dallas headquarters employees. Continuous downsizing of "weakest links" among workforce, including mandates to prune the dead wood. Random terminations; second chances no longer given. Minimal career growth opportunities. Almost half of workforce is now contract workers from India. Lots of focus on international growth & money; no longer focused on employee care that built the company, which is a shame. Actions do not back up what they purport to be their core values.

    Advice to ManagementAdvice

    Return to the SWA that the founders started in 1971. Bring back the genuine, caring culture...keep your good people & stop promoting incompetence.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Fun but tiring experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Aircraft Appearance Tech  in  Phoenix, AZ
    Former Employee - Aircraft Appearance Tech in Phoenix, AZ

    I worked at Southwest Airlines full-time for less than a year

    Pros

    -Flight benefits of course. :)
    -Great pay with frequent raises.
    -Great Health Benefits.
    -Fun and Exciting Culture.
    -Lots of paid time off.
    -Week of training at HQ in Dallas. Such a fun experience!

    Cons

    -Bad schedule (worked third shift) and cause you bid by seniority I had pretty bad days off.
    -Also working on third shift had a fair amount of weird/grumpy coworkers.
    -Being part of a union....absolutely aweful with a shady union rep.

    Advice to ManagementAdvice

    Cut the seniority shenanigans. Take care of your high performing employees and allow position promotions to be based more by character/specific person than whether the employee has been there for 1 year or 30 years.

    Recommends
    Positive Outlook
    Approves of CEO
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