There are newer employer reviews for Southwest Airlines

Great Fun

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Agent in Phoenix, AZ
Former Employee - Customer Service Agent in Phoenix, AZ

I worked at Southwest Airlines full-time (more than 10 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

If you love to travel, wear shorts and tennis shoes and have fun while your working??? Then this might be the right company for you?! 17 year employee who met incredible people and traveled All the time!!!

Cons

Can be stressful and the airport never closes! May have to work major holidays.

Advice to Management

Keep up the good work!

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  1. Helpful (3)

    FUN work environment with great colleagues. Very fast paced airline with stressful situations sometimes, but worth it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant
    Current Employee - Flight Attendant

    I have been working at Southwest Airlines full-time (more than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Compensation, benefits, flying privileges, flexibility, treated very well by local level management.

    Cons

    Upper Management has changed over the last few years, and not for the better.

    Advice to Management

    Southwest was founded on the principle of treating their employees as their number one asset. Herb Kelleher (the founder) always said that the Employees are the number one customer, then the customers, and then the shareholders. And this ideology has made Southwest successful. But Southwest as of late has changed. Management no longer focuses on the "NUMBER ONE CUSTOMER" but rather focuses on how to lower costs, even if it means outsourcing employees for the first time in our existence. We feel like we are no longer an asset, but rather a liability. Since the acquisition of AirTran, we seem to be taking on their policies and dismal way AirTran treated their employees. We are Southwest, not AirTran. Management needs to focus on integrating AirTran into the Southwest philosophy and way of doing things right, rather than the other way around. We are the most successful airline in the world at Southwest. Lets do things the Southwest Way and treat your employees like assets once again.

  2. A great company to work for. They really take care of their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    They invest in their employees.

    Cons

    The budgets are often low.

There are newer employer reviews for Southwest Airlines

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