Southwest Airlines

  www.southwest.com
  www.southwest.com
There are newer employer reviews for Southwest Airlines

 

What a great adventure!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Supervisor in San Diego, CA
Current Employee - Customer Service Supervisor in San Diego, CA

I have been working at Southwest Airlines full-time (more than 5 years)

Pros

Open door policy with Leaders- Supervisors, Managers, Directors- is rewarding and validating. Though you still may be told "no", you are given the reasons behind that. It's a discussion rather than a directive. Awesome benefits, both flight and medical/dental, and the 401k, A-mazing! match program, close to 10%.

Cons

Southwest has historically promoted from the ground up and has been behind in scouting employees with post-secondary educations. Now, that there is a shift to hiring those with not only great attitudes but skills, there is a struggle for those who hired on right before the shift to promote within the Company.

Recommends
Positive Outlook
Approves of CEO

485 Other Employee Reviews for Southwest Airlines (View Most Recent)

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  1.  

    Great culture in a tough industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Relations Specialist
    Current Employee - Customer Relations Specialist

    I have been working at Southwest Airlines full-time (more than an year)

    Pros

    Company culture, benefits, job security,

    Cons

    Airline industry isn't doing well overall

    Advice to ManagementAdvice

    Base more value of employees on measured job performance.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Good place to be from; different culture from days gone by

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Southwest Airlines full-time (more than 8 years)

    Pros

    Casual dress code, good employee insurance, decent 401K, flexible work schedule, impressive to have on resume, good starter job for college grads.Frontline jobs (flight attendant, ground ops, reservations) offer more opportunity & consistency than most headquarters jobs. The "old-school Southwest" employees who are still there are the finest you'll find in any workforce.

    Cons

    Low salaries, heavy politics, weak leadership, inconsistent expectations, long hours for Dallas headquarters employees. Continuous downsizing of "weakest links" among workforce, including mandates to prune the dead wood. Random terminations; second chances no longer given. Minimal career growth opportunities. Almost half of workforce is now contract workers from India. Lots of focus on international growth & money; no longer focused on employee care that built the company, which is a shame. Actions do not back up what they purport to be their core values.

    Advice to ManagementAdvice

    Return to the SWA that the founders started in 1971. Bring back the genuine, caring culture...keep your good people & stop promoting incompetence.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Southwest Airlines

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