There are newer employer reviews for Southwest Airlines

 

Great culture in a tough industry

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Relations Specialist
Current Employee - Customer Relations Specialist

I have been working at Southwest Airlines full-time for more than a year

Pros

Company culture, benefits, job security,

Cons

Airline industry isn't doing well overall

Advice to ManagementAdvice

Base more value of employees on measured job performance.

Recommends
Positive Outlook
Approves of CEO

453 Other Employee Reviews for Southwest Airlines (View Most Recent)

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  1.  

    Great Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Phoenix, AZ
    Former Employee - Customer Service Agent in Phoenix, AZ

    I worked at Southwest Airlines full-time for more than 10 years

    Pros

    If you love to travel, wear shorts and tennis shoes and have fun while your working??? Then this might be the right company for you?! 17 year employee who met incredible people and traveled All the time!!!

    Cons

    Can be stressful and the airport never closes! May have to work major holidays.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Good place to be from; different culture from days gone by

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Southwest Airlines full-time for more than 8 years

    Pros

    Casual dress code, good employee insurance, decent 401K, flexible work schedule, impressive to have on resume, good starter job for college grads.Frontline jobs (flight attendant, ground ops, reservations) offer more opportunity & consistency than most headquarters jobs. The "old-school Southwest" employees who are still there are the finest you'll find in any workforce.

    Cons

    Low salaries, heavy politics, weak leadership, inconsistent expectations, long hours for Dallas headquarters employees. Continuous downsizing of "weakest links" among workforce, including mandates to prune the dead wood. Random terminations; second chances no longer given. Minimal career growth opportunities. Almost half of workforce is now contract workers from India. Lots of focus on international growth & money; no longer focused on employee care that built the company, which is a shame. Actions do not back up what they purport to be their core values.

    Advice to ManagementAdvice

    Return to the SWA that the founders started in 1971. Bring back the genuine, caring culture...keep your good people & stop promoting incompetence.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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