There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

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Great culture in a tough industry

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Relations Specialist
Current Employee - Customer Relations Specialist

I have been working at Southwest Airlines full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Company culture, benefits, job security,

Cons

Airline industry isn't doing well overall

Advice to Management

Base more value of employees on measured job performance.

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  1. Helpful (3)

    Good place to be from; different culture from days gone by

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Southwest Airlines full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Casual dress code, good employee insurance, decent 401K, flexible work schedule, impressive to have on resume, good starter job for college grads.Frontline jobs (flight attendant, ground ops, reservations) offer more opportunity & consistency than most headquarters jobs. The "old-school Southwest" employees who are still there are the finest you'll find in any workforce.

    Cons

    Low salaries, heavy politics, weak leadership, inconsistent expectations, long hours for Dallas headquarters employees. Continuous downsizing of "weakest links" among workforce, including mandates to prune the dead wood. Random terminations; second chances no longer given. Minimal career growth opportunities. Almost half of workforce is now contract workers from India. Lots of focus on international growth & money; no longer focused on employee care that built the company, which is a shame. Actions do not back up what they purport to be their core values.

    Advice to Management

    Return to the SWA that the founders started in 1971. Bring back the genuine, caring culture...keep your good people & stop promoting incompetence.

  2. Fun but tiring experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Aircraft Appearance Tech in Phoenix, AZ
    Former Employee - Aircraft Appearance Tech in Phoenix, AZ

    I worked at Southwest Airlines full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Flight benefits of course. :)
    -Great pay with frequent raises.
    -Great Health Benefits.
    -Fun and Exciting Culture.
    -Lots of paid time off.
    -Week of training at HQ in Dallas. Such a fun experience!

    Cons

    -Bad schedule (worked third shift) and cause you bid by seniority I had pretty bad days off.
    -Also working on third shift had a fair amount of weird/grumpy coworkers.
    -Being part of a union....absolutely aweful with a shady union rep.

    Advice to Management

    Cut the seniority shenanigans. Take care of your high performing employees and allow position promotions to be based more by character/specific person than whether the employee has been there for 1 year or 30 years.

There are newer employer reviews for Southwest Airlines
There are newer employer reviews for Southwest Airlines

See Most Recent

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