Pros

Southwest Airlines is the best company that I have ever worked for. There truly is LUV flowing throughout this family of people that I have come to know. I have worked for the company now for several years and have made life long friends. The travel benefits could not be better. Our direct supervisors are great and truly encourage us to do our best.....It feels as if you want to make them proud! We truly are lucky to have the benefits that we do!

Cons

There is nobody here in this department. You come in and nobody is here anymore because they have been fired (NO LAY OFFS FOR SWA) :) We constantly are listening to our passengers tell us about how long they had to wait on hold and it makes for a long day. Our VP has talked a lot on AHT(Average Handling Time)-----Suddenly we have become another airline that I don't recognize.....Although my AHT is under my teams average......some of my friends are not. (We are becoming an airline that has AHT ....just like an airline that is named after this country!

Advice to Senior Management

Please post the following sign......

HELP WANTED.....APPLY WITHIN........HAHA