There are newer employer reviews for Southwest Airlines

 

Great company to work for

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Software Engineer  in  Dallas, TX
Former Employee - Senior Software Engineer in Dallas, TX

I worked at Southwest Airlines as a contractor for more than a year

Pros

Accomodating - Reasonably caters to the needs of workers.
Family oriented - time off given to care for children. Family days on special holidays.
Friendly work environment. Team outings, lunch, happy hours.
Opportunity to work on different teams

Cons

Benefits are excellent, salary a little sub-par
Limited work from home opportunity.
Location is at Love Field, near downtown Dallas, so commuting from the suburbs is a drain.

Recommends
No opinion of CEO

449 Other Employee Reviews for Southwest Airlines (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    Great pay, terrible everything else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    Pay (it's higher here than anywhere I've seen)

    Cons

    Where to begin?
    -Half of those employed have been there 7-20 years, the other half is brand new. The ones that have been there a long time are quite set in their inefficient, detrimental-to-the-company-and-coworkers ways. The brand new (2 or less years) employees are so frustrated with this place that they often leave with or without another job lined up.
    -Department is flat. Over 50 people report to the same supervisor. Very little feedback or direction from management. And when they need something, you have to drop everything you're doing, regardless of what it is, to provide them with information. Likely information you'd normally need time to research to give an accurate answer.
    -Time-On policy is supposed to allow you to work 44 hours one week and 36 the next so you can get a Friday off. If you're sick or take a vacation day, you cannot take this Friday off, regardless of the fact that, that sick day or vacation day was worth 8-9 hours of work.
    -Very disgruntled and/or comfortable employees throughout. Seem to feel like it's okay to speak to coworkers as if they're unintelligent or crazy for wanting to do "best practice." I was actually told to tell the customer (nearly all our customers are fellow non technical employees) "too bad" (but in less pc terms) that they didn't have access to an application that was business related. They were unwilling to determine a company approved application to serve that business related function. Smiles, laughter, and "too bad" was the response. It makes me ashamed to work here.
    -You're essentially on call 24/7. Most production work is done 1-4 a.m. on Saturdays. No cell phone stipend. Only contractors get overtime and it is straight time.
    -Speaking with superiors about work overload resulted in unhelpful and unsympathetic words and no action
    I could go on for days.

    Advice to ManagementAdvice

    Speak to your employees. LISTEN to them. People keep leaving because the incredible pay doesn't outweigh being angry, sad, or offended 100% of the time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    loved company, hated department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Attendance & Leave
    Former Employee - Attendance & Leave

    I worked at Southwest Airlines full-time

    Pros

    The best thing is Free flights

    Cons

    the worst thing is terrible work/life balance

    Advice to ManagementAdvice

    Don't be so intimadated

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Southwest Airlines

Worked for Southwest Airlines? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.