Southwest Airlines

  www.southwest.com
  www.southwest.com
There are newer employer reviews for Southwest Airlines

3 people found this helpful  

Poor management, driven by results at the cost of employee dignity

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Reservations in Dallas, TX
Former Employee - Reservations in Dallas, TX

I worked at Southwest Airlines

Pros

They offer free flight benefits even though they don't go outside the country. I've made some friends there also, but management knows how to pressure your friends to turn on you because they need their jobs.

Cons

Southwest Airlines says they're all about the people and creating a fun place to work. They give you all the happy BS crap, but don't provide employees a way of letting the company know when management oversteps its bounds. Middle managers are petty, vengeful, and feel like they're above the rules. Southwest does educate managers as to how they should treat employees, but they don't provide the means to ensure employees are being well-treated. For this, Southwest FAILS miserably. Their "culture" is used against you. Reviews include when "you're not being happy enough" but fail to include that because you're treated like crap, it's hard to stay happy.

Advice to ManagementAdvice

Show some responsibility to your employees. Empower them with a way to call attention to abusive managers. By not holding managers accountable, you are a failure as a company. People are saying "our culture isn't the same as it used to be" but don't want to call anyone out on the fact that managers are mistreating their employees. Shame on you.

Doesn't Recommend
Disapproves of CEO

489 Other Employee Reviews for Southwest Airlines (View Most Recent)

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  1. 2 people found this helpful  

    Sharp senior management/Reservation management is lacking!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service and Support Agent in South Houston, TX
    Current Employee - Customer Service and Support Agent in South Houston, TX

    I have been working at Southwest Airlines

    Pros

    pass privileges
    on target senior management
    company is trending in the right direction

    Cons

    reservations management is unrealistic
    mandatory overtime day after day because of poor planning in hiring
    firing of senior agents that make $$$
    unrealistic production goals
    micromanagement at its finest

    Advice to ManagementAdvice

    No one can continue to work 12 hours day after day and
    not have a negative effect on their family and health. Stop
    the mass firing of senior agents. Promote a positive work
    environment and absenteeism will fall.

     Monitoring guidelines are completely unrealistic and are
     used to weed out high paying employees and target people.

    New employees don't want all the stress and quit left
    and right.

    On a bright note, the rest of Southwest is not
     run like this. Send management from HDQ to
    assess the situation.

    Doesn't Recommend
    Approves of CEO
  2. 1 person found this helpful  

    Great. Very professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Baggage Handler in Chicago, IL
    Former Employee - Baggage Handler in Chicago, IL

    I worked at Southwest Airlines

    Pros

    Good environment and fun to work at

    Cons

    Industry troubles affecting all airlines

    Advice to ManagementAdvice

    All good. No complaints competent

    Recommends
    Approves of CEO
There are newer employer reviews for Southwest Airlines

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