There are newer employer reviews for Sovereign Bancorp
There are newer employer reviews for Sovereign Bancorp

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Helpful (1)

Good international bank with limited growth

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Associate in Boston, MA
Current Employee - Associate in Boston, MA

I have been working at Sovereign Bancorp full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Growing organization, safe bank, smart people, international presence.

Cons

Pay below industry average, Limited opportunity to move up if you don't speak Spanish

Advice to Management

Start valuing local talent

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  1. Helpful (3)

    Santander: No idea what they're doing in the US market

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sovereign Bancorp full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    An adequate amount of time off is provided to employees, however, it's nearly impossible to take time off because the staffing situation is so bad.

    Cons

    Micromanagement, unrealistic sales expectations, antiquated operating systems & a general disregard for employee welfare leads to an almost unbelievabley high employee turnover rate. The average desk life for a new employee is about 3 to 6 months because clear job expectations are not provided during the hiring and training process, resulting in employees being completely unprepared to assist customers in the branch setting. Operating systems are poor & riddled with issues that result in erroneous customer fees, which management then attemps to refuse to refund despite the issue being a bank error. Sales expectations are unrealistic and unfocused. Customers are bombarded via phone calls by branch staff & call center staff trying to sell the next big promotion and then again in the lobby by tellers forcing every product the company sells to every single customer. Constant conference calls are forced on employees on a daily basis, which takes away hours of potential productivity, only to have management complain that employees are not being productive. Merit and cost of living increases are non-existant for anyone working in the trenches for this company.


  2. overall good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sovereign Bancorp full-time (Less than a year)

    Positive Outlook
    Positive Outlook

    Pros

    good training and good management

    Cons

    to many phone calls to perform and micromanagent

    Advice to Management

    stop stressing everybody out with reports and calls


There are newer employer reviews for Sovereign Bancorp
There are newer employer reviews for Sovereign Bancorp

See Most Recent

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