Sports Authority

  www.sportsauthority.com
  www.sportsauthority.com
There are newer employer reviews for Sports Authority

 

Low key job with flexible managers and friendly employees

Former Employee - Cashier in Vernon Hills, IL
Former Employee - Cashier in Vernon Hills, IL

I worked at Sports Authority part-time (more than an year)

Pros

Good perks for working there and a fun environment in dealing with sporting goods. Great job for the summer and extra cash. Working the holidays are a little stressful but keep you busy.

Cons

Occasionally disorganized as far as promotions and sale items are concerned. Some of the managers seem as though they were just hired from a knowledge standpoint

Recommends
Neutral Outlook
No opinion of CEO

655 Other Employee Reviews for Sports Authority (View Most Recent)

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  1. 2 people found this helpful  

    Just the Service Desk portion of the I.T. department - 3 words: High. Turnover. Rate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level I Help Desk (Now Service Desk) Technician in Englewood, CO
    Former Employee - Level I Help Desk (Now Service Desk) Technician in Englewood, CO

    I worked at Sports Authority full-time (less than an year)

    Pros

    Discounts on sports good and clothing. Decent health plan.

    Cons

    If you're looking to work in a call center environment, and don't let your would-be job title fool you, it's a call center job, where you're always being pushed to do more work, using subpar equipment and outdated software that will never be upgraded because it's free to them, and working under lower management that is hyperfocused on meeting SLA's and documentation to the degree that is better suited for a law office, then Sports Authority's Service Desk division of the I.T. department is where you want to work.

    There have been more people who have come and gone from that department than I have ever seen anywhere else I've worked. They have a ridiculously high turnover rate and now that I'm gone I understand why.

    Lower management liberally throws around the feel good corporate buzzwords like "team" and "family" and "communication" (communication, by the way, is just another word for 'documentation to CYA'), and they have lovely little flowcharts to show you an alledged "promotion path" and you can even make suggestions on how to improve things (which will be formally acknowledged and then promptly ignored), but they deliver poorly with employee retention because they don't actually go to bat to improve working conditions, be they job-related, equipment-related, scheduling related, and they have severe tunnel vision regarding both their department's expenses(overtime is a horrid word, they're using old ticket management software that has to be run on a platform that is using an emulator of an old version of internet explorer and crashes half the time you use it on your old windows xp based pc) and their standards of practice to deliver better customer service, but then again, their customers are "just the store employees" (unless you're a company officer, THEN you'll actually see real customer service standards come into play) so, despite all their talk about how important the store employees are because "without them we don't make any money and we don't have jobs", it's all fluff.

    After speaking with an external recruiter about this company, I was told that this high turnover rate is something done deliberately to keep long term costs down. During my time there, I've seen more than qualified individuals being fed through this department's turnover machine without so much as a second thought. I've seen people who have been there for a long time being passed over for promotions over others who have not been there as long, but had better "socializing with the boss" skills. Sociopaths and brown nosers who don't actually work will excel in this department and maybe the entire division. Lower management likes to take care of their own.

    Oh, you may be interested to know that your Service Desk position will have an on-call element to it, even though they don't tell you that during the interview, and that lower management will try to get you to do their job for them when you need some time off but they need coverage.

    Department morale takes a back seat to lower management's toe the party line goals.

    Advice to ManagementAdvice

    Dear upper management. Do yourselves and your non-management employees a favor and fire everyone in lower management. They are not reporting to you what you really need to know, they're telling you what you want to hear simply keep their jobs. If you are not sociopathic yourselves, you will see how this will negatively affect both the quality of work you'll get from your employees as well as your ability to keep quality employees in your divisions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    trash

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Clifton, NJ
    Current Employee - Sales Associate in Clifton, NJ

    I have been working at Sports Authority part-time (more than an year)

    Pros

    hours are really good for employees.

    Cons

    everyone is ignorant within the storeas to customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Sports Authority

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