Sports Authority

  www.sportsauthority.com
  www.sportsauthority.com
There are newer employer reviews for Sports Authority

2 people found this helpful  

Just the Service Desk portion of the I.T. department - 3 words: High. Turnover. Rate

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Level I Help Desk (Now Service Desk) Technician in Englewood, CO
Former Employee - Level I Help Desk (Now Service Desk) Technician in Englewood, CO

I worked at Sports Authority full-time (less than an year)

Pros

Discounts on sports good and clothing. Decent health plan.

Cons

If you're looking to work in a call center environment, and don't let your would-be job title fool you, it's a call center job, where you're always being pushed to do more work, using subpar equipment and outdated software that will never be upgraded because it's free to them, and working under lower management that is hyperfocused on meeting SLA's and documentation to the degree that is better suited for a law office, then Sports Authority's Service Desk division of the I.T. department is where you want to work.

There have been more people who have come and gone from that department than I have ever seen anywhere else I've worked. They have a ridiculously high turnover rate and now that I'm gone I understand why.

Lower management liberally throws around the feel good corporate buzzwords like "team" and "family" and "communication" (communication, by the way, is just another word for 'documentation to CYA'), and they have lovely little flowcharts to show you an alledged "promotion path" and you can even make suggestions on how to improve things (which will be formally acknowledged and then promptly ignored), but they deliver poorly with employee retention because they don't actually go to bat to improve working conditions, be they job-related, equipment-related, scheduling related, and they have severe tunnel vision regarding both their department's expenses(overtime is a horrid word, they're using old ticket management software that has to be run on a platform that is using an emulator of an old version of internet explorer and crashes half the time you use it on your old windows xp based pc) and their standards of practice to deliver better customer service, but then again, their customers are "just the store employees" (unless you're a company officer, THEN you'll actually see real customer service standards come into play) so, despite all their talk about how important the store employees are because "without them we don't make any money and we don't have jobs", it's all fluff.

After speaking with an external recruiter about this company, I was told that this high turnover rate is something done deliberately to keep long term costs down. During my time there, I've seen more than qualified individuals being fed through this department's turnover machine without so much as a second thought. I've seen people who have been there for a long time being passed over for promotions over others who have not been there as long, but had better "socializing with the boss" skills. Sociopaths and brown nosers who don't actually work will excel in this department and maybe the entire division. Lower management likes to take care of their own.

Oh, you may be interested to know that your Service Desk position will have an on-call element to it, even though they don't tell you that during the interview, and that lower management will try to get you to do their job for them when you need some time off but they need coverage.

Department morale takes a back seat to lower management's toe the party line goals.

Advice to ManagementAdvice

Dear upper management. Do yourselves and your non-management employees a favor and fire everyone in lower management. They are not reporting to you what you really need to know, they're telling you what you want to hear simply keep their jobs. If you are not sociopathic yourselves, you will see how this will negatively affect both the quality of work you'll get from your employees as well as your ability to keep quality employees in your divisions.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

676 Other Employee Reviews for Sports Authority (View Most Recent)

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  1.  

    trash

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Clifton, NJ
    Current Employee - Sales Associate in Clifton, NJ

    I have been working at Sports Authority part-time (more than an year)

    Pros

    hours are really good for employees.

    Cons

    everyone is ignorant within the storeas to customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    one of the worst companies to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO

    I have been working at Sports Authority full-time (more than an year)

    Pros

    Worked with and met some great people at the store level but that doesnt translate into a good company what so ever. When a company goes through 3 CEOs in 2 years they cant expect anyone to have much faith in them.

    Cons

    Company is going out of business so there is no point to get involved with any sort of management. I worked at a store near the corporate offices and met a lot of the high ups there. After a few failed buy outs because of its competitors it became clear that no company would ever get involved with TSA as long as they have the stadium and a relatively unskilled upper management.

    Advice to ManagementAdvice

    Starting pay for managers is around 12.30 but you are expected to work ridiculous hours, made to take PDOs when stores are over hours, and expected to work off the clock.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Sports Authority

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