Sports Direct

  www.sportsdirect.com
  www.sportsdirect.com
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1 person found this helpful  

Akin to working in a sweatshop

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Casual Sales Assistant
Former Employee - Casual Sales Assistant

I worked at Sports Direct part-time (less than an year)

Pros

First job, so allowed me to gain retail experience. Hours were flexible, so I could fit the job around college without it infringing upon my work.

Cons

Zero hour contract meant that sometimes, I'd only get 3 hours per week. As I had a car, earning £80 in a month was not really beneficial. The managers were nice people in my store, but there was a distinct lack of organisation. For example, most of the store's staff would be placed on tills, leaving me on the shopfloor on my own, and sometimes I was expected to split the queues (which made little sense to me, as I was not working anywhere near them). One of the supervisors was highly unprofessional, refusing to let me go home until ridiculous requests were fulfilled and behaved in a very condescending manner towards me. I didn't really feel welcomed by most of my colleagues, as they seemed to look down on me for having ambition and not doing their work on top of mine. Stock was blocking fire exits and the early morning exit, a severe health and safety risk. Metal delivery cages were left on the shop floor during trading hours, which meant that certain items couldn't be retrieved for customers. The radio communication system is good in theory; however, there were not enough to go around, and you were often verbally abused if you did not answer straight away (dealing with a customer means, to me, they are the priority). Staff room was the shoe store cupboard, whereby broken chairs and over-flowing bins were kept. There were no opportunities for progression either, and the pay, although minimum wage, was not good, particularly if you had bills to pay. Staff discount apparently only applied on Thursdays, and even on this day, I never received my discount.

Advice to ManagementAdvice

Re-evaluate the effectiveness of the zero hour contracts. Send in Regional members of staff to carry out the 'mystery shopper' task , because I don't think it is quite understood how poor the working conditions actually are.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

107 Other Employee Reviews for Sports Direct (View Most Recent)

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  1.  

    Bonus obsessed culture Regionals and area managers wouldn't survive in a commercial driven retailer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Sports Direct full-time (more than an year)

    Pros

    Store teams remain positive even though the pressure on them at all times is unbearable.

    Cons

    Lack of training and development.
    Investment in wages is poor all to protect the profit pot, Store teams expected to work way beyond an acceptable level including extra hours unpaid.

    Advice to ManagementAdvice

    Can only hope that the retail team get changed at some point and Is lead by a strong retailer who wants to change the business and culture for the good of the company.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    The worse company I have ever been with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Casual Sales Assistant in Reading, England (UK)
    Former Employee - Casual Sales Assistant in Reading, England (UK)

    I worked at Sports Direct part-time (more than 3 years)

    Pros

    First job, general customer service skills

    Cons

    0 hour contracts, pay was the same even when i became a senior member of staff. I ended up working 18 hour days sometimes whilst doing stock take, in a non-air conditioned shop. Managers swore all the time, once held a pair of scissors up to me. i decided to leave the shop that day raised a formal grievance with no out come. I then decided to hand my notice in as I was given no opportunity to progress

    Advice to ManagementAdvice

    Go undercover review all your stores. make your work place a better environment no need for so much stock making you feel claustrophobic. Train all your managers on complaints handling and how to treat customers fairly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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