Sportsman's Guide

  www.sportsmansguide.com
  www.sportsmansguide.com
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The Sportsmans Guide is an ok place to work in the Customer Service Department.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Department  in  South Saint Paul, MN
Current Employee - Customer Service Department in South Saint Paul, MN

I have been working at Sportsman's Guide full-time for more than 5 years

Pros

The dress code is casual and the atmosphere is casual. They offer full benefits including paid time off. The Human Resources will work with you. Good 401K plan. There an annual review. They have their own parking lot. It is a good steady job. The Management is firm but fair. The director, she is reasonable and will take time to talk with you need to discuss issues you may be having. Montlhy meetings where you can choose gifts placed on a table for a customer compliment. Occasionally there is a barbeque and food catered from Famous Daves.

Cons

High number of calls per hour to meet their expectations. The amount of time for after calls and using the bathroom is lacking. The raise per year is usually $.25 per hour if you meet their expectations. Very strict attendance and late start guidelines. If you are late from a break or late for work, it goes into a rolling year time frame and takes a year to drop off. The work quality of life depends on which Team Lead you are assigned to. The work space cubicles are small and a lot of employees in a small space.

Advice to ManagementAdvice

The management is good but it also depends on who your team lead is.

Recommends
Neutral Outlook
Approves of CEO

10 Other Employee Reviews for Sportsman's Guide (View Most Recent)

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  1.  

    Working in a unprofesional, competitive job that needs more professional Team Lead position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Call Center Representative  in  South Saint Paul, MN
    Former Employee - Call Center Representative in South Saint Paul, MN

    I worked at Sportsman's Guide

    Pros

    They aren't focused on any special age group. They offer seasonal positions, it's actually good for an extra job. Decent money in the call canter area. Very diverse in regards to hiring policies

    Cons

    Absolutely lacking in professionalism and feedback ,work ethics, and virtually not practicing confidentiality rights. Management does not have a policy if a lead agent yells, demeans or embarrassing employees daily. VVvvvvery poor habits when discaplineing employees in front of other employees.
     Highly operated on favoritism in most areas. Management does not offer an employee on how to improve at their job.

    Advice to ManagementAdvice

    Take a management class. Monitor Floor Leads and Team leads on better ways to motivate employees.

    Disapproves of CEO
  2.  

    It's fine, it's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Saint Paul, MN
    Current Employee - Anonymous Employee in Saint Paul, MN

    I have been working at Sportsman's Guide

    Pros

    The merchandise discount. We get merchandise at cost. It's a great job if you like to hunt, fish, shoot, military, etc.

    Cons

    Except for customer service and call center, there is not much turnover so advancement opportunities are slim to none in other positions.

    Advice to ManagementAdvice

    Do what other companies do and make it a point to promote from within. If a current employee meets the minimum qualifications for a position, they should be selected rather than someone from outside the company.

    Approves of CEO
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