There are newer employer reviews for Spring Communications

 

Wonderfull co workers, minus the upper management. Bad customer service practices.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Wireless Consultant, Store Manager in Ogden, UT
Former Employee - Wireless Consultant, Store Manager in Ogden, UT

I worked at Spring Communications

Pros

I have had some great co workers with this company that made it a lot of fun coming to work.

Cons

The pay is poor compared to other cell phone sales companies. Upper management does not base decisions off what is good for the customer or employee, but what will put more money in their pockets. The sales techniques that are taught and recommended from upper management are very shady and show a lack of standards. Much of upper management sees all employees as disposable; keeping long term employees does not seem like much of a goal to the company.
Basically, the compensation is less than other companies, the management style involves being two faced and being shady, and the most you can advance in the company is to a store manager, unless you want to stay with the company for 10+ years then there's the possibility of going to a regional director.

Advice to ManagementAdvice

Listen to what the grunts of the company have to say about their managers and regional directors. Restore the focus to the customer instead of money and that will make customer's more likely to become a returning customer which will generate more profit long term, instead of promoting the use of misleading customer's into spending money they dont want to on items they dont even want or need. Hiding costs and lying to the customer about the cost shows pretty poor customer service.

Doesn't Recommend

2 Other Employee Reviews for Spring Communications (View Most Recent)

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  1.  

    Big Work, Little Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Colorado Springs, CO
    Current Employee - Store Manager in Colorado Springs, CO

    I have been working at Spring Communications full-time (more than an year)

    Pros

    Some of the upper managers are legitimately caring and concerned about the personal success of their store managers. Most are not. They'd rather play the numbers game until they find some sucker to work for the ridiculously low manager-in-training salaries.

    Cons

    I work over 50 hours a week for $2000 a month. I made more money as a wireless consultant, working only 40 hours a week! My duties were not clearly presented when I took the manager role. I have been chastised harshly for things I didn't receive any training on. On top of all that, this company deducts hundreds, if not thousands, of dollars from its employees' paychecks, to cover for mistakes that typically result from Spring Mobile's lack of training.

    Advice to ManagementAdvice

    You tell us that the numbers, the key metrics, are the best they've ever been. Then you complain about those same numbers and tell me I'll get more money if those numbers improve more. They've been improving for 3 months! Stop being greedy. I know you have a labor budget. I shouldn't be paid so little for so much work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Spring Communications

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