2129 Employee Reviews (View Most Recent)

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Great place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Product Manager  in  Irvine, CA
Current Employee - Product Manager in Irvine, CA

I have been working at Sprint

Pros

Great work life balance, flexible environment, you really get to know the business and drive the show here. You can get as much responsibilities as you want.

Cons

Limited growth potential if you are not in Kansas. Lot of changes in management and working organizations happening all the time.

Advice to ManagementAdvice

The management needs to continue making the progress they are making but go more aggressively after the competitors, whether it is products or marketing or anything else.

Approves of CEO

Other Reviews for Sprint

  1. 1 person found this helpful  

    It started off as the best job in the world and then it all went downhill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Inside Account Executive  in  Altamonte Springs, FL
    Current Employee - Inside Account Executive in Altamonte Springs, FL

    I have been working at Sprint

    Pros

    -Best cell phone benefits (employee accounts for your cell phone and air card are free plus you can add up to 20 friends and family at a reduced rate)...discounts on cell devices
    -Base salary in the mid twenties to low 30's
    -Monthly commission potential of $2,000 per month if you meet goals
    -Great health benefits, medical, dental, vision, paid time off, life insurance,
    -Some flexibility in regards to work schedule (you can select from 8am to 6pm)

    Cons

    -If you aren't able to achieve more than 100% of your goal every month you will be terminated
    -Forced to sell new lines to customers who usually don't need it
    -Though you are given a base of business accounts to contact, it's not easy to figure out who is adding the new lines and when. Management expects you to determine this by the volume of calls made to the accounts daily
    -Customer service isn't really the top priority which makes it difficult to obtain repeat business and can cause some of your accounts to churn (port to another provider) where you are penalized.
    -

    Advice to ManagementAdvice

    The current sales model needs to be revamped. It is not profitable to expect a representative to excel at both acquisitions and retention. Those are two competing concepts. We need to have some representatives who are tasked more with retaining accounts that have already been fully serviced. Have the new hires pursue more of the acquisitions and allow the tenured representatives to maintain a split of acquisitions and retention but with more compensatory reward for retaining customers.

    Approves of CEO
  2.  

    Great opportunity with occasional unrealistic expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Store Manager  in  Indianapolis, IN
    Former Employee - Retail Store Manager in Indianapolis, IN

    I worked at Sprint

    Pros

    The company rewards those who can perform in sales whether it is from a sales rep position or a retail store manager position. I moved up from sales rep up to store manager mostly due to my sales ability combined with my ability to motivate a team to sell. You get a free phone (just have to pay insurance monthly), and you have large discounts allotted to provide phones for family and friends on the Sero plan. There is constant feedback from a representative standpoint because managers are urged to give performance progress reports weekly. Great benifits if you work for corporate Sprint stores.

    Cons

    There is an environment of politics that can not be faked to some regard. That is to say you cant just kiss up and expect to get promoted, you have to do a combination of sales performance and the good ol boys club. The customers have unrealistic expectations about what "great service" really is and you are penalized if you dont provide this type of service. Being at your best is not a bad expectation but assuming that you can not replace a customers phone all of the time, you are held accountable to how they feel when they take the survey phone call. Chargebacks are the worst part because if you sell a phone and the customer does not pay their bill consistently for 4 months, then you are charged money back from your commissions check. There is a communications barrier to get past as far as being fed through the pipeline about upcoming changes or what needs to be known. Increasing competition on price through online sales and third party vendors makes it harder to close a sale when they can go down the street and get a better deal. Even if a phone is not purchased from you the rep must help educate the customer aka waste their time while sales are walking by them even though the customer bypassed you for price purposes.

    Advice to ManagementAdvice

    Make sure that the strategy created has some realistic expectations with regard to sales projections and how much third party stores and online purchases can influence consumers. Chargeback do not seem to have a realistic expectation because sales professionals should not be penalized for consumers lack of bill payment.

    Approves of CEO
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