There are newer employer reviews for Sprint

Great place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Product Manager in Irvine, CA
Current Employee - Product Manager in Irvine, CA

I have been working at Sprint

Pros

Great work life balance, flexible environment, you really get to know the business and drive the show here. You can get as much responsibilities as you want.

Cons

Limited growth potential if you are not in Kansas. Lot of changes in management and working organizations happening all the time.

Advice to ManagementAdvice

The management needs to continue making the progress they are making but go more aggressively after the competitors, whether it is products or marketing or anything else.

Approves of CEO
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  1. 1 person found this helpful

    Was fantastic until we merged with Nextel. The things went downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Public Sector Account Manager in Norcross, GA
    Former Employee - Public Sector Account Manager in Norcross, GA

    I worked at Sprint

    Pros

    Great pay if you performed as salesperson. Good benefits and family atmosphere of repsect until the Nextel merger then things changed

    Cons

    Nextel Management was micro-managing and never focused on wireline or if one had poor coverage compared to Verizon. Constant drumbeat get your wireless numbers up etc.

    Advice to ManagementAdvice

    Keep up good work Dan Hesse

    Approves of CEO
  2. Great opportunity with occasional unrealistic expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Store Manager in Indianapolis, IN
    Former Employee - Retail Store Manager in Indianapolis, IN

    I worked at Sprint

    Pros

    The company rewards those who can perform in sales whether it is from a sales rep position or a retail store manager position. I moved up from sales rep up to store manager mostly due to my sales ability combined with my ability to motivate a team to sell. You get a free phone (just have to pay insurance monthly), and you have large discounts allotted to provide phones for family and friends on the Sero plan. There is constant feedback from a representative standpoint because managers are urged to give performance progress reports weekly. Great benifits if you work for corporate Sprint stores.

    Cons

    There is an environment of politics that can not be faked to some regard. That is to say you cant just kiss up and expect to get promoted, you have to do a combination of sales performance and the good ol boys club. The customers have unrealistic expectations about what "great service" really is and you are penalized if you dont provide this type of service. Being at your best is not a bad expectation but assuming that you can not replace a customers phone all of the time, you are held accountable to how they feel when they take the survey phone call. Chargebacks are the worst part because if you sell a phone and the customer does not pay their bill consistently for 4 months, then you are charged money back from your commissions check. There is a communications barrier to get past as far as being fed through the pipeline about upcoming changes or what needs to be known. Increasing competition on price through online sales and third party vendors makes it harder to close a sale when they can go down the street and get a better deal. Even if a phone is not purchased from you the rep must help educate the customer aka waste their time while sales are walking by them even though the customer bypassed you for price purposes.

    Advice to ManagementAdvice

    Make sure that the strategy created has some realistic expectations with regard to sales projections and how much third party stores and online purchases can influence consumers. Chargeback do not seem to have a realistic expectation because sales professionals should not be penalized for consumers lack of bill payment.

    Approves of CEO
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