Sprint

  www.sprint.com
  www.sprint.com
There are newer employer reviews for Sprint

 

Complex, yet interesting

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Service Representative in Bristol, VA
Former Employee - Customer Service Representative in Bristol, VA

I worked at Sprint

Pros

good pay for the area
benefits are good
commission(if available)
schedule
free phone plan/ reduced family plan
meeting different people

Cons

conflicting information between team leads and management
can be stressful at times
information is always changing
having to meet metrics while trying to satisfy customers

Advice to ManagementAdvice

To avoid high turnover, help the employees who want to do a good job for the company
as well as serve the customer properly.

Recommends
Approves of CEO

2451 Other Employee Reviews for Sprint (View Most Recent)

Sort: Rating Date
  1.  

    High School with Paychecks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC

    I worked at Sprint

    Pros

    Pay is fair by market value standards, schedules are seniority based so they are as good as possible, good benefits, onsite gym, location is great for commuters.

    Cons

    Mid-level managers were difficult to work with and even though there's an open door policy, there isn't an open door policy. There are many unlimited internet plans, but this year we added an additional $10 fee for unlimited internet; customers complain about it and CSR's are to ignore the logic of the complaint in favor of pointing out the price distinctions with other carriers. It's awkward and makes it more difficult to receive positive feedback from customers.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Pretty Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Program Manager in Atlanta, GA
    Former Employee - Program Manager in Atlanta, GA

    I worked at Sprint

    Pros

    Great Benefits, Free Phone Service and Annual free phone upgrade
    Flexibility
    Telecommuting Options

    Cons

    Competitive Salary
    Leadership lacks knowledge
    Very Political

    Recommends
    No opinion of CEO
There are newer employer reviews for Sprint

Work at Sprint? Share Your Experiences

Sprint

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.