There are newer employer reviews for Sprint
There are newer employer reviews for Sprint

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Great people to work with but not much opportunity to grow or be paid fairly

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Counsel in Reston, VA
Current Employee - Counsel in Reston, VA
Recommends
Approves of CEO

Pros

Great people; free phone service; telecommute.

Cons

Limited advancement unless you are are VP or better. Still has many attributes of an RBOC. Salary is below industry standards, reducing health care and increasing costs of healthcare for employee. Very hard to move between business units.

Advice to Management

Employees remain uncertain of where Sprint fits with its competition and that dampens employee and public commitment to the company. Provide more competitive salaries and provide better opportunity for Sprint employees to be mentored in other business units.

Other Employee Reviews for Sprint

  1. Helpful (1)

    Not a good place to work if you have high standards

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Oklahoma City, OK
    Former Employee - Technical Support Specialist in Oklahoma City, OK
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The hours can be flexible depending upon the shift you bid for. Some days can be slow, while others are hot. You get to play with neat gadgets before the general public does. The company has good benefits.

    Cons

    This review only relates to working in the specific Sprint Nextel Call Center I was in, and not to the corporation as a whole. Sprint gives only lip service to real customer satisfaction. Management's theory of customer satisfaction goes like this: if the customers aren't calling back on thier issues, or the general volume is going down each month, then our customer satisfaction is increasing. Of course, that doesn't take into account that customers have given up on getting satisfaction of their issue and have stopped calling. But hey, the numbers look good to J.D. Powers & Associates, Sprint can brag about it, and the execs get bumps in pay! Everyone is a winner, eh? They also have the highest employee turnover rate I've ever witnessed in a company. Of the 32 people that were in inital training with me, only 3 were still there after 2 years. The company is metric driven and if you don't meet the metrics, it's a warning and out. It wasn't uncommon to see 30-40 new hires every month. If you care about doing what's right by the customer, this isn't a place to work--unless you need the income.

    Advice to Management

    Survey your customers about what they like and don't like about your company. Institute REAL change to address those issues. Stop using bogus data to say you're the best. Treat your employees as partners who want the company to win. Change your culture.


  2. bad

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Long Beach, CA
    Former Employee - Sales Associate in Long Beach, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    my coworkers were fun to work with

    Cons

    everything. the pay, the management structure, the promotions.

    Advice to Management

    you rarely get a chance to promote.


There are newer employer reviews for Sprint
There are newer employer reviews for Sprint

See Most Recent

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