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There are newer employer reviews for Sprint

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Dissatisfied Employee

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Fort Worth, TX
Current Employee - Customer Service Representative in Fort Worth, TX

I have been working at Sprint full-time (More than 8 years)

Doesn't Recommend
Positive Outlook
Approves of CEO
Doesn't Recommend
Positive Outlook
Approves of CEO

Pros

Unfortunately, free cell plan is only benefit.

Cons

Pay is below market when compared to competitors. Lower level management is unprofessional. They make rules as they go. They bully employees to meeting unrealistic goals. Good employees get overlooked for promotions due to it being about who you know regardless if you are educated and qualified.

Advice to Management

None due to no changes after numerous surveys completed by employees. Still mediocre pay with no raise in the last five years and increase in benefits.

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  1. Mixed bag - proceed with caution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RF Engineer in Indianapolis, IN
    Former Employee - RF Engineer in Indianapolis, IN

    I worked at Sprint full-time (More than 10 years)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    Salary very competitive, and advancement opportunities were great prior to the merger.

    Cons

    Atmosphere during/post merger was very tense, with Sprint's corporate approach clashing terribly with Nextel's positive, pro-employee (and pro-customer) policies. Nextel employees were assured there were adequate opportunities for all to remain and grow, but the massive layoffs began just 18 months later.

    Advice to Management

    Stop worrying predominantly about stock price and ROI, and focus on the customer experience (as Nextel did so well). If the customers are happy and the product is good (the latter is fairly true currently), the profits will follow.


  2. It depends on you

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX

    I have been working at Sprint full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Getting paid three times a month is helpful, my store was very understanding to my school schedule

    Cons

    Unattainable sales quotas, INCONSITANT COMPANY!!! Customer would be told one thing over the phone then we would have to tell them something totally different. Managers only worried about the numbers and not the actual employee

    Advice to Management

    Work Life Balance is a must I am not a Sprint Rep when I leave the store meetings on Friday are a hinderance if I do not have to work that day. Quotas need to be in accordance with your area, and just not generated for only revenue but to be made attainable for the sales in that are. Managers need to be chosen on overall management skills NOT JUST SALES many managers knew how to either just sales the product or how to deal with customers a good manager needs to know how to do both!!!


There are newer employer reviews for Sprint
There are newer employer reviews for Sprint

See Most Recent

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